Assistant General Manager - Gjelina NYC
Salary Range: $ 85,000.00 to $ 95,000.00 per year (DOE and state)
ABOUT US : We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.
We are currently seeking a dynamic and self-starting AGM who shares and can demonstrate an understanding of our values, which are the pinnacle of who we are and what we are about. The ideal candidate thrives under pressure and possesses a strong work ethic and creative spirit for fast-paced brasserie.
POSITION SUMMARY: The Assistant General Manager is responsible for assisting in the leadership of all floor staff, fostering a non-competitive supportive workplace by having agreements in place with your team members around their goals, and encouraging a solution-driven mindset. This is a hands-on position where the majority of your working day will involve on-the-floor teamwork. You will assist in maintaining budget targets with weekly meetings to confirm your team's successes. We want to focus on cultivating an environment that focuses on educated service and respect for all.
The Assistant General Manager works closely with General Manager to accomplish all business needs, including but not limited to recruiting, hiring, schedules, payroll, accounting systems and cash control, bar, service manuals and training, food and beverage training, CGS, packaging, linens, overall cleanliness and maintenance for a safe working environment (Department of Health and Workers Comp), etc.
Ideal candidates will be well versed in the articulation of what is not tolerated behavior in the form of microaggressions, retaliation and either conscious or unconscious biases. The Assistant General Manager should also offer clear guidance to Team Members on what internal growth can look like in the property or in the Gjelina Group.
General Attributes:

• To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• To have a positive impact , taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• To be decisive , accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed , approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• To be flexible , responding quickly and positively to changing environments
• To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

• Maintain high standards of appearance and hygiene at all times, including clean hair, clean, short & unpolished nails, no heavy perfumes or colognes.
• Assists all Floor operations to ensure safety, quality, accuracy, efficiency, and profitability.
• Upholds a passion for service and an in-depth knowledge of all food and beverage menus.
• Communicates clearly and concisely with all supervisors and employees pre-service, during service, and after service.
• Ensure that any new dishes or wines on the menu are discussed at pre-shift.
• Maintain good relations with the kitchen and give feedback regarding dishes and menu development and customer feedback.
• Anticipates and accommodates the needs of your guests.
• Establish and maintain relationships with regular guests and encourage new guests to become regulars.
• Assists in maintaining the general cleanliness of the entire venue.
• Responsible for always maintaining the ambiance in the restaurant (lighting, temperature, music, furniture, and overall presentation)
• Assists GM in the process of recruitment, interviews, hiring and training of new employees.
• Assists in coaching all Floor employee development by setting clear guidelines and agreements, including regularly scheduled job performance check-ins.
• Aids the execution of regular service, catering, and all in-house and off-site events.
• Possess knowledge of operational systems, including payroll, inventory, and purchasing
• Understanding of monthly P&L statements, working closely with the GM & Chef de Cuisine to accomplish budgets and goals.
• Familiar with the Department of Health's sanitation and safety standards
• Ensures the venue is compliant with all federal, state, and county laws and regulations, along with all Gjelina Group company policies (outlined in the Handbook)
• Ensures all mechanical, plumbing, and electrical systems are in good working order and arranges maintenance when needed.
• Ensure all restaurant service equipment is stocked and up to par.
• Ability to articulate the Group's policy on Prevention & Awareness of Microaggressions & what forms of retaliation can look like.
• Display a strong passion for developing the team, along with highlighting opportunities for internal growth.

SUPERVISORY RESPONSIBILITIES: The position assists in supervising /leading restaurant staff (kitchen and floor) to comply with the organization's policies and procedures. Responsibilities include assisting in training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; motivating staff; and resolving problems.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

• 5 years of experience.
• Must be available to work a flexible schedule, including evenings, weekend shifts, and holidays.
• Must be organized, self-motivated, and proactive with a strong attention to detail.
• A strong hospitality foundation, the ability to coach, build a team, problem-solve, and leadership skills are required.
• Strong kitchen experience required.
• Familiar and comfortable with finances, P&L statements, annual budgets, forecasting, COGS, and labor models
• Proficient with computers and POS technology.
• Knowledge of all dishes on the menu, including their ingredients and identification.
• Knowledge of all beverage items in-house.
• Ability to use all relevant items of equipment.
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures.
• Ability to use the restaurant point of sale system and troubleshoot problems.
• Ability to prioritize work activities and provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
• Ability to keep calm when faced with any unusual situations.
• Ability to perform the essential functions of the job.
• Excel/Google Sheets literacy.
• Ability to understand and interpret financial statements.
• Ability to work in a team environment.
• Ability to work calmly and effectively under pressure.
• Must have problem-solving abilities, be self-motivated, and organized.
• Familiarity with all the equipment in the overseen department, basic troubleshooting, and diagnosis.
• Ability to keep calm when faced with any unusual situations.
• Ability to perform the essential functions of the job.
• Ability to train, teach, coach, and lead.
• Must have problem-solving abilities, be self-motivated, and organized.
• Ability to work with speed and efficiency.
• Demonstrates integrity, trust, ethics, and values.
• Bi-lingual in English and Spanish, preferred.
• Ability to work in a fast-paced environment.
• Adaptable, team-oriented, dependable, and strong work ethic.

Certificates & Training:

• State Approved Mgr. Food Handlers
• State Approved Alcohol Awareness Training Program
• State Sexual Harassment Training
• Must understand how to abide by the rules of the Department of Health related to Food Service and Employee Guest Safety.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the position is regularly required to stand and walk for long periods of time (8 to 10 hours per day). Individuals in this position must also have the ability to do the following: regularly lift/carry/or move up to 25 pounds; frequently lift/carry/or move up to 35 pounds; and occasionally lift/carry/or move up to 45 pounds; work with restaurant equipment (dough machine, ovens, fryers, knives, pots, and pans, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described are representative of those in this position encounters while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment may be moderate, with surrounding areas that may be wet, hot/cold, slippery, or humid.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFS AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS, INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.