2 Service Desk Analyst Jobs in El Cajon, CA
GKN Aerospace is Hiring a Service Desk Analyst Near El Cajon, CA
Job SummaryThe Service Desk Analyst is a customer facing role accountable for providing 1st and 2nd line IT support to all levels of the business within agreed SLAs.
The Service Desk Analyst is customer focused and accountable for ensuring all calls assigned to them are correctly logged and managed. This includes, but is not limited to ensuring all requests for IT service and incidents are logged, categorised, updated as required and resolved or where necessary correctly escalated to other levels of support across the global support team. They are also responsible for ensuring agreed IT service management processes are adhered to and hardware and software standards are maintained in a way consistent with the ITIL and APQC frameworks.
Job Responsibilities
- Required to follow all HSE rules & regulations.
- Ensure a professional, customer focused and efficient IT support service are provided by all team members to the business in line with agreed SLA’s.
- Educate and guide the local IT community and customers on the correct processes to log issues and request IT services and ensure these processes are followed.
- Ensure call queues are consistently monitored and potential SLA breaches are proactively identified and managed.
- Ensure team workload is fairly and evenly distributed amongst team members maintaining efficiency and continuity in the event of team absence.
- Assist in the development and implementation of best practice. Proactively identify potential improvement activities as part of a continual service improvement culture.
- Assist with routine call trend and root cause analysis to identify recurring themes to feed into problem management and CSI planning.
- Ensure agreed improvement activities are successfully implemented and adopted by all members of the team.
- Identify local team and end user training requirements and assist in the creation of knowledge and training materials as required
- Escalate issues and problems as you become aware of them and provide IT advice and expertise for both members of your team and customers.
- Work as an effective member of a multi skilled global IT team demonstrating professionalism and customer focus at all times.
- Able to lift up to 50 lbs.
- 3-5 yrs of experience as part of a 1st and 2nd line IT Service Desk support team (preferably within a manufacturing or large enterprise environment)
- US Person
- Bi-lingual (Spanish/English) is strongly preferred
- ITIL Foundation Certified (V3 or V4)
- 2nd line Desk Top support and networking experience
- Experience working within a large multi-tiered IT support environment
- Ability to priorities workload and work under pressure
- Self-directed and able to work with little supervision
- Excellent customer focus and communication skills
- Relevant technical IT qualifications or equivalent experience
- Experience supporting IT systems within a manufacturing environment
- Experience working with continuous improvement methodologies
A Great Place to work needs a Great Way of WorkingEveryone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.
We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.
We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.
Job Summary
Full Time
Durable Manufacturing
$56k-70k (estimate)
05/17/2024
08/12/2024
gknaerospace.com
GARDEN GROVE, CA
200 - 500
1759
JOHN DANLEY
$50M - $200M
Durable Manufacturing
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About GKN Aerospace
GKN Aerospace is the worlds leading multi-technology tier 1 aerospace supplier. We develop, build and supply an extensive range of advanced aerospace systems, components and technologiesfor use in Defence and Commercial aircraft ranging from helicopters, business jets, passenger planes to the most advanced fighter aircraft. Our technology is on board 100,000 flights a day and we are market leading in aerostructures, engine systems, transparencies and wiring systems. Lightweight composites, additive manufacturing, innovative engine systems and smart transparencies help to reduce emissions and w...eight on the aircraft and enhance passenger comfort. We are a truly global business, with 15,000 employees, working in 41 manufacturing sites across 13 countries.
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The job skills required for Service Desk Analyst include IT Support, Service Desk, Networking, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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