We are hiring a Systems Administrator/ Help Desk

Monday- Friday - Onsite!

$27.00-$30.00 an hour

Coral Gables- Onsite

• Work closely with platform SME’s to provide comprehensive support of the Microsoft Azure cloud computing services platform, focusing specifically on the endpoint experience.
• Installs, configures, and maintains computing infrastructure, operating systems, and middleware products on all end user computing devices
• The position is responsible for managing of all aspects of software deployment in the enterprise end user environment. This responsibility primarily includes application automation, development, and orchestration around: unassisted installs and updates.
• Evaluates, implements, and modifies operating system software parameters and product solutions for optimum performance
• Provide L3 expertise and resolution on escalated client endpoint problems (problem tickets) and incidents, providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
• Providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
• Respond to situations where standard procedures have failed in isolating or fixing a problem and root cause analysis and advanced critical thinking skills are required.
• Work on continued improvement and automation opportunities on internal processes Internal Use Only
• Update any solution designs, technical documents, and diagrams of systems for assigned projects
• Troubleshoots hardware, system, and application issues
• Performs other job-related duties as assigned

Tools

• Scripting: JavaScript, Python, & PowerShell • Data analysis: PowerBi
• Tanium experience
• Jamf / MDM
• Intune
• OS knowledge: Windows, IOS, Linux
• M365 focused on Microsoft Office & OneDrive configurations
• Microsoft Deployment Toolkit (MDT) & Windows Autopilot Service
• Modern Desktop Virtualization: VDI & Session virtualization

Job Type: Full-time