About Glammatic

Tens of thousands of salon owners around the country do not have the resources to hire a marketing agency or the technical ability to build and manage effective online marketing themselves. Glammatic has created cutting-edge technology that helps them succeed online without any effort at a fraction of the price. We’re an early-stage distributed startup with a rapidly growing customer base across all 50 states, and we’re looking for talented individuals to grow our operations.

Role at a Glance

As an Account Manager, you will be responsible for Glammatic's relationship with our growing salon client base. You will facilitate new client onboarding calls, manage customer relationships, report on key KPIs, and collaborate with other departments to boost customer satisfaction and increase retention.

This is a great opportunity for someone who wants to work in a fast-paced startup environment and take on significant responsibility. We are looking for a great communicator with 3 years of customer support experience, ideally working with the service industry. You have excellent verbal and written communication skills (you’ll be talking to customers every day), are empathetic, technically savvy (you’ll be working with a variety of software tools), and dependable (our customers and team will rely on you). If you are passionate about helping small businesses at scale, please reach out!

Note: Our HQ is in Central Square - Cambridge, MA and you would be encouraged to join our group that works from the office.

Core Competencies

• 3 years of experience in customer support, ideally for a software startup
• Experience working with small business owners, ideally in a service industry (e.g. salon, restaurant)
• Excellent verbal and written communication skills (you’ll be talking to customers every day)
• Entrepreneurial mindset, work ethic, initiative, and adaptability
• Technically savvy (you’ll be working with a variety of software tools and selling software)

Key Responsibilities

• Facilitate new client onboarding calls
• Respond to customer requests and inquiries by email and phone
• Collaborate with Sales, Support and Technical teams
• Recommend and implement process and communications improvements
• Be a brand champion and educate prospective clients on product value proposition

Compensation & Benefits

• $70k - 80k Base Salary
• 100% Health Insurance Coverage (Medical, Dental, Vision)
• Employer HSA contribution
• Unlimited PTO