About Glance

Glance enables mid-to-large enterprises to create the ultimate Digital Customer Experience with omnichannel visual engagement solutions that guide customers in any of their digital spaces (web, mobile, in-app). From the largest financial services, insurance companies, and B2B SaaS organizations, Glance is a trusted advisor to their overarching CX strategies. We are one of the world’s most reliable and secure CX solution providers that enable companies to see, show, and share anything online, creating a frictionless path to great experiences in customer support, customer service, and consultative sales. The result is improved customer satisfaction and loyalty, increased revenue growth, and operational savings. 

Solutions Engineer

We’re looking for a Solutions Engineer who has a proven track record of successful consultative sales in mid-to-large enterprises across financial services, healthcare, retail, and B2B SaaS. The ideal candidate is personable, technical, analytical, and loves selling solutions not products. 

What You'll Do

• Be the product expert in sales engagements; conduct technical and business outcomes discovery calls with prospects; deliver high-level and in-depth product demonstrations; articulate the “what” and “how” of our products, and; help sales win new business by ensuring our proposed solutions meet the customer’s needs. 
• Interfaces with customer technical teams to:
  • Gather and assess technical specifications and solution requirements
  • Assist sales in the development of client relationships from a technical perspective
  • Address clients’ questions in a comprehensive manner to ensure customer understanding and buy-in of our solutions
  • Deliver in-depth product demonstrations to prospective clients
  • Evaluate, understand and document prospect’s CX infrastructure (CRM, CCaaS, Chat, CDM, etc.) and backend systems 
• Work with the customer onboarding team to ensure the success of deployment during the integration and implementation process 
• Continue to stay informed on the progress of customer onboarding so you can continue consultative sales in the future for land and expand opportunities
• Responsible to own the completion of RFIs/RFPs requested by prospects

What We'd Like to See

• B.S. Computer Science or similar degree. Or, equivalent professional experience preferred in a Solutions Architecture, Sales Engineering, or Technical client-facing role within enterprise software environments
• Must have demonstrable knowledge of the following:
  • Web technologies (HTML, CSS, JavaScript, DOM, browser developer tools, etc.)
  • How the Internet works (TCP, DNS, proxies, firewalls, CDNs, etc.)
  • Familiarity with cloud hosting architecture (AWS AZs, load balancing, DR, etc.)
• Experience within the Call Center or Salesforce.com CRM industry preferred
• Experience with Salesforce.com administrative setup is advantageous, but not required (installing and configuring packages, etc.)
• Must be able to present both technical and non-technical topics to individuals at all levels of an organization
• Comfortable speaking “web”, i.e., HTML, CSS, DOM, Javascript, CDNs, CORS, domains, proxies, firewalls, certs, AWS, etc.
• Security and privacy compliance (ISO 27001, PCI, HIPAA, etc.) experience a plus
• Comfortable serving as the technical representative of Glance to personnel at all levels of the customer organization, from developers to executive sponsors
• Must have exceptionally strong technical troubleshooting and problem-solving skills
• Ability to juggle multiple simultaneous projects of moderate to high levels of complexity
• Great team player and collaborator
• Must have the flexibility to travel up to 20% of the time
• Preferred candidates are in the Eastern or Central time zones

Benefits and Perks at Glance

• Flexible PTO, volunteer days, 11 paid holidays
• Casual and open office environment
• Flexible work schedule
• Great insurance coverage, employer contribution to medical, dental and flexible spending accounts (Multiple options!)
• 401K with company match
• Regular cultural & social events including: cultural and diversity spotlights, happy hours, team outings, etc.
• Continuous training, certifications, and learning opportunities