2 Front Office / Dispatch Jobs in Paul, MN
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Front Office / Dispatch
$42k-54k (estimate)
Full Time | Consumer Services
2 Months Ago
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Glass America is Hiring a Front Office / Dispatch Near Paul, MN
Company: Glass AmericaMN St. Paul - 300049
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job DescriptionGlass AmericaCSR / DispatcherSt. Paul, MNGlass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.
What Glass America Offers You
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job DescriptionGlass AmericaCSR / DispatcherSt. Paul, MNGlass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.
What Glass America Offers You
- Full-time position with a great starting wage.
- Benefits that start on your first day of work!
- Career development and progression opportunities.
- 401k, PTO, paid holidays, life insurance and short term disability.
- Be part of a company that does business in 38 states and continues to grow!
- Professionally handle customer interactions and general inquiries, both in person and over the phone.
- Have a sense of urgency when scheduling customer appointments.
- Maintain regular communication with Auto Glass Technicians in the field.
- Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
- Follow our step by step process to provide quotes on our competitively priced installation and repair services.
- Take proactive actions to help your team meet shop production goals and budgetary objectives.
- When needed, pivot to provide additional assistance to the dispatch/parts team.
- Reshuffle routes as necessary and provide feedback so Technicians are notified as to routing changes.
- Field ETA calls from the customers (directly) and advise as to status.
- Inventory Management
- OE Parts / Special Order
- Order parts from select vendors
- Follow up with vendors on ETA dates to ensure parts arrive on schedule.
- Contact consumer when parts arrive and schedule for installation.
- Secure vendor invoices from vendor/shop and provide copies to A/P.
- Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
- Comfortable in a customer facing, front line role.
- Reliable and dependable hard worker with a positive demeanor.
- High aptitude for technology with strong typing and data entry skills.
- Process driven with the understanding of how to manage inventory levels.
- Ability to work some Saturdays and overtime as necessary.
- General knowledge of automobile functions and systems.
- Auto Parts and/or Dispatcher experience is highly desirable.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$42k-54k (estimate)
POST DATE
07/27/2024
EXPIRATION DATE
08/23/2024
WEBSITE
glassusa.com
HEADQUARTERS
COLORADO SPRINGS, CO
SIZE
100 - 200
FOUNDED
1937
TYPE
Private
REVENUE
$10M - $50M
INDUSTRY
Consumer Services
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About Glass America
Glass America offers auto glass, windshield repair and replacement services to multiple types of vehicles.
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