You haven't searched anything yet.
Job Description : Glass America
Glass America
Customer Service Rep / Admin Support
Baton Rouge, LA
Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success.
You will have a direct impact on how efficient and effective our team is, day in and day out.
What Glass America offers you :
Full-time position with a great starting wage.
Benefits that start on your first day of work!
Career development and progression opportunities.
401k, PTO, paid holidays, life insurance and short term disability.
Be part of a company that does business in 38 states and continues to grow!
What Glass America requires of you to be successful :
Professionally handle customer interactions and general inquiries, both in person and over the phone.
Have a sense of urgency when scheduling customer appointments.
Maintain regular communication with Auto Glass Technicians in the field.
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
Follow our step by step process to provide quotes on our competitively priced installation and repair services.
Take proactive actions to help your team meet shop production goals and budgetary objectives.
When needed, pivot to provide additional assistance to the dispatch / parts team.
What Glass America needs of you to join the team :
Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
Comfortable in a customer facing, front line role.
Reliable and dependable hard worker with a positive demeanor.
High aptitude for technology with strong typing and data entry skills.
Process driven with the understanding of how to manage inventory levels.
Ability to work some Saturdays and overtime as necessary.
General knowledge of automobile functions and systems.
Auto Parts and / or Dispatcher experience is highly desirable.
Last updated : 2024-06-13
Full Time
Consumer Services
$32k-41k (estimate)
06/15/2024
09/11/2024
glassusa.com
COLORADO SPRINGS, CO
100 - 200
1937
Private
$10M - $50M
Consumer Services
Glass America offers auto glass, windshield repair and replacement services to multiple types of vehicles.
The job skills required for Front office support include Customer Service, Scheduling, Sense Of Urgency, etc. Having related job skills and expertise will give you an advantage when applying to be a Front office support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front office support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front office support positions, which can be used as a reference in future career path planning. As a Front office support, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front office support. You can explore the career advancement for a Front office support below and select your interested title to get hiring information.