Commercial Lines Account Manager

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

The Glatfelter Agency (TGA), a division of Glatfelter Insurance Group, is seeking an experienced Commercial Lines Account Manager to join our growing team. This individual will be assigned a book of business to maintain and service.

Key Responsibilities

• Manage and service an existing book of business with professionalism.
• Ability to convey complex insurance information in a clear and understandable manner.
• Serve as primary point of contact for Commercial client inquiries and requests.
• Collaborate with Account Executive, where appropriate, on account activity.
• Coordinate renewal quotes with incumbent carrier and alternative carriers if marketing, reconciling quotes to requested specifications.
• Utilize carrier websites to quote, rate, bind, and various other functions.
• Compiling materials for client renewal presentations, including preparation of the agency proposal document.
• Maintain accurate records and documentation within agency management system (Epic).
• Review all carrier issued documents for accuracy. 
• Issue Certificates of Insurance & Prepare Auto ID Cards.
• Process mid-year client change requests.
• Ensure compliance with company procedures and workflows.  

 What We’re Looking For

• Commercial Lines retail insurance agency experience required.
• Licensed Pennsylvania Property/Casualty Agent.
• Strong Microsoft Word Skills.
• CISR Designation preferred.  
• Applied Epic experience preferred.
• Must be able to communicate effectively both orally and in writing with internal and external customers including but not limited to underwriters, clients, marketing representative, and service team members.
• Must be capable of working independently under team concept with general supervision.  
• Should possess the ability to plan & prioritize, be detail oriented and able to handle multiple tasks.
• Must possess problem solving capabilities.
• Must possess strong customer service skills.
• Should have the ability to adapt to changing and improving technologies, and able to function within various on-line company rating sites.

 Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 7