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The Director of: Order, Returns and Customer Engagement is a second line leader role that has responsibility for an organization of 12 team members consisting of 5 direct reports: 2 Quality Assurance Analysts, 2 first line leaders managing day to day processes related to order and inventory management and returns, and 1 manager responsible for vendor management and operations for our 3rd party contact center. This team supports the entire GSK/ViiV portfolio and US/PR customers ranging from Wholesalers/Distributors, CDC, Federal, Specialty Pharmacies and a wide range of direct ordering customers through our GSKDirect eCommerce site. The 3 distinct areas consist of:
The role's purpose is to ensure a customer centric strategy is charted and realized for all order and revenue cycle interactions with an extremely diverse customer base. There is also accountability to ensure all transactions are processed timely and in a manner that complies with Gov't pricing requirements and Sarbanes Oxley controls.
There is a high technical focus on system enhancement, advanced reports tools (ie. Power BI), and automation opportunities (ie. AI) to improve our processes, maximize efficiency and mitigate risk.
Responsibilities:
Why You?
Basic qualifications:
Preferred qualifications:
#LI-GSK
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Full Time
Pharmaceutical
$163k-212k (estimate)
06/27/2024
08/26/2024
us.gsk.com
BELLEVUE, WA
7,500 - 15,000
1967
$500M - $1B
Pharmaceutical