5 Bilingual Customer Support Specialist Jobs in Port Washington, NY
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Bilingual Customer Support Specialist
$42k-53k (estimate)
Full Time | Business Services
2 Weeks Ago
Global Channel Management, Inc is Hiring a Bilingual Customer Support Specialist Near Port Washington, NY
Skills And Qualifications
Resolving customer complaints and determining the best path for resolution
Accurately documenting customer interactions and tracking call types
Maintaining service levels and upholding Customer Service standards
Following up with customers to resolve inquiries related to order status, shipping, and stock availability
Handling inbound phone calls for the majority of the assigned shift
Completing any other duties as assigned by the team
Employment Type: Full-Time
- Must have 1 year(s) of experience in customer service, hospitality, or call center roles
- Bilingual proficiency in French and English
- Strong verbal and written communication skills
- Ability to actively listen and comprehend customer needs
- Team player with excellent interpersonal skills
- Ability to remain composed in challenging customer situations
- Proficient in time management and task prioritization
- Strong PC skills including Microsoft Office (Word and Excel)
- Proficiency in navigating information systems and the internet
Resolving customer complaints and determining the best path for resolution
Accurately documenting customer interactions and tracking call types
Maintaining service levels and upholding Customer Service standards
Following up with customers to resolve inquiries related to order status, shipping, and stock availability
Handling inbound phone calls for the majority of the assigned shift
Completing any other duties as assigned by the team
Employment Type: Full-Time
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$42k-53k (estimate)
POST DATE
06/13/2024
EXPIRATION DATE
07/09/2024
WEBSITE
globalchannelmanagement.com
HEADQUARTERS
Atlanta, GA
SIZE
<25
INDUSTRY
Business Services
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