2 IT Service Desk Analyst Jobs in Chattanooga, TN
Global Channel Management, Inc is Hiring an IT Service Desk Analyst Near Chattanooga, TN
Requirements
- 2 years of end-user technical and/or call center experience needed.
- Able to work flexible shifts in a 24x7x365 work environment with rotating weekend, holiday, and overtime assignments.
- Support Center Analyst certification and ITIL Foundation Certification required within the first 12 months of employment.
- COIVD mandate in place.
- Associate's Degree or equivalent with relevant work experience essential.
- Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint) expected.
- Working knowledge of Windows Operating Systems necessary.
- Technical customer support/call center experience crucial, with the ability to assist users of all levels of expertise.
- Provide user support for all business lines and associated application software, system software, desktop/PC hardware, telephony hardware, internet network, storage network, WAN network, and security access management.
- Deliver tier one technical/user support for all business lines and applications, troubleshooting incidents and requests via phone, chat, and email using Service Desk Manager ITSM.
Job Summary
Full Time
Business Services
$45k-56k (estimate)
06/21/2024
07/19/2024
globalchannelmanagement.com
Atlanta, GA
<25
Business Services
Related Companies
The job skills required for IT Service Desk Analyst include Troubleshooting, Service Desk, Operating System, Microsoft Office, Customer Support, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Analyst positions, which can be used as a reference in future career path planning. As an IT Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Analyst. You can explore the career advancement for an IT Service Desk Analyst below and select your interested title to get hiring information.
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