Service Engineer

Customer Service Location · Seattle, WA.

Job Summary

GET Service Technician provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and assist with software integration. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.

The candidate must be a U.S. Citizen. This is a requirement for this position.

Security Clearance is not required prior to applying; GET will begin the security clearance process once the right candidate is selected.

Unfamiliar with the Security Clearance process? No problem; Our Security Team will walk the selected candidate through the process. 

Key Responsibilities

• Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements.
• Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used
• Maintain accurate on-site service inventory at assigned facilities.
• Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.
• Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback.
• Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Other assignments as requested by Management

Job Requirements(minimum)

• May require regional/national travel for backup/emergency coverage
• U.S. citizenship required. This is required. 
• Ability to travel for training (1-2 weeks)
• Our Security team will help selected candidate with the Clearance process. Clearance not required prior to applying for position. Familiarity with clearance process not required. 
  • Candidate must be able to obtain U.S. Department of State Security Clearance prior to starting with GET NA; Once Interim Clearance is obtained (typically, 2-4 week process) then the candidate may begin work. Our security team will work the right candidate through every step of the security clearance process. 

Academic Qualifications

• Minimum 1-year experience in technical support role
• Must have a familiarity with electro-mechanical devices and automation equipment
• A working knowledge of thermal printing or laser printers would be an asset
• Must have good troubleshooting skills.
• Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.
• Capable of working without direct supervision
• Excellent communications skills

About Global Enterprise Technologies

GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation. GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements. 

We offer competitive compensation, flexible schedules, and a fun, diverse work environment.

Benefit Package & Time Off Includes:

• Medical, Dental, Vision & Flexible Spending Account

• 17 Vacation days, 10 holidays, 8 sick/personal days

• Short-term and long-term disability

• Safe Harbor 401K

To learn more about our company or to apply directly from our website please click here