Job Details
Level
Experienced
Job Location
Global Facility Management - Melville, NY
Description
Project Manager
WHO WE ARE
We're Global Facility Management and Construction , an innovative and groundbreaking organization launched initially out of a studio apartment in 2004 and now grown and expanded to a staff of 160 tasked with building and managing some of the most interesting and innovative properties throughout the continent.
We're looking to build the best team in the biz, and we're actively seeking high performing, highly engaged teammates with an entrepreneurial spirit and a good sense of humor who can't resist a challenge.
As a certified Women's Business Enterprise, we strive every day to build an inclusive, equitable, dynamic, and engaging culture. We offer a rich and full suite of benefits and perks, from paid holidays and awesome team building activities to summer barbeques and celebrations, and of course our employee appreciation program. As far as traditional benefits, we offer excellent health and dental coverage, life insurance and 401k, and of course a compelling PTO program.
Think you've got what it takes? Join our dynamic and engaged team today!
What You'll Do - Position Summary:
Responsible for managing restoration projects which include but are not limited to, fire damage, water damage, mold remediation, and storm damage. Manage accounts and projects to ensure customer requests are handled properly and in a timely manner. Interface directly with clients and facilities to communicate the progress of services to ensure customer satisfaction.
Responsibilities:

• Process customer requests for restoration/remediation services according to established department procedures.
• Prepare, review, and submit job estimates for clients.
• Manage various restoration/ remediation projects and maintenance services for corporate facilities that require a high level of attention.
• Review and/or inspect work for quality, accuracy and completeness.
• Provide timely feedback to Manager regarding service failures or customer concerns.
• Manage operating budgets while maintaining objectives from an operational and financial standpoint.
• Manage multiple accounts and other demand tickets.
• Develop and maintain a solid relationship with the key contact person of the account at corporate and stores.
• Understanding the client's needs and managing their expectations.
• Attend training classes.
• Develop and maintain strong relationships with customers and vendors to ensure the proper and timely handling of customer requests and concerns.
• Handle emergency requests in a highly expedited manner.
• Perform other related duties assigned to include working weeknights and weekends.
• Identify and bring to the manager's attention any new business/partnership opportunities.
• Assist with the start-up of all new jobs to ensure a smooth transition.

Skills & Experience:

• Experience in restoration services including mold remediation, water, and fire damage.
• IICRC or Mold Remediation certificates a plus.
• Computer proficiency with working knowledge of Microsoft Word, Excel, and Outlook
• 2 to 5 years of similar experience of progressive responsibility.
• Understand estimating and margin processes.
• Time management: The ability to meet deadlines prioritizes, organize and manage multiple projects.
• Work well independently and as a team member in a fast-paced office.
• Follow-up and follow through skills a must.
• Ability to exercise flexibility, initiative, and good judgment.
• Attention to detail.
• Strong customer orientation and communication skills.
• Bilingual a plus

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or stored materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.
Work Environment: The work is performed in an office setting. The noise level in the work environment is moderate.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job changes.
Global Facility Management & Construction Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.