Position: Service Technician

Department: Field Operations

Reports to: Area Service Manager

Position Type: Full-Time

FLSA: Non-Exempt Wage Type: Hourly

• Installation, servicing, troubleshooting and removal of all products

• Support and troubleshooting with field personnel inquiries

• Continuous education into 12V technology and advancements

• Fulfill daily operational duties of assigned facility

• Operate a clean, organized and hazard free work environment

• Conducts training sessions covering use of products to customers

• Maintain a positive and caring atmosphere for customers and employees

• Ability to think independently and work through service challenges consistently

• Consistently perform daily inventory audits

• Support of internal departments and personnel, assisting at any opportunity presented

• Timely submission of required reports and expenses

• Management of daily hours, not exceeding set thresholds weekly

• Correspondence with management when challenges are presented

• Maintain the integrity, confidentiality and security of pertinent information and records

• Adherence to all state and federal rule, regulation and statute

• Availability to take after-hours and weekend calls

• Any other duty, as assigned

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or equivalent.

• 4 years experience in a similar position

• 2 years experience within the organization as a Service Technician

• Service Technician II Test: >90% Score - 1 Attempt

• MECP: Basic Installation Technician

• Strong written and verbal communication skills

• Possess excellent telephone skills

• Detail orientated

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

• While performing the duties of this job, the employee is regularly required to sit, knell and install

products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee

frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up

to 50 pounds. Specific vision abilities required by this job include close vision, distance vision,

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions. The noise level in the work

environment is usually moderate. Overtime is limited but required occasionally, and continuous

interruptions require flexibility and a willingness to modify plans and behavior when necessary.

The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the

employee(s) incumbent in this position. Employees will be required to follow any other job-related

instructions and to perform any other job-related duties requested by any person authorized to give

instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible

modification to reasonably accommodate individuals with disabilities. To perform this job successfully,

the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some

requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of

themselves or others. The requirements listed in this document are the minimum levels of knowledge,

skills or abilities.