Global Machinery Job Description

Field Service Technician – Construction Equipment Dealership

Reports To

The Field Service Technician will report to the Service Manager.

Job Overview

A Field Service Technician is responsible for diagnosing, adjusting, repairing, over-hauling, and performing service maintenance on construction, forestry, and utility equipment in the field or on the jobsite. He is also responsible for customer service including interacting with customers, taking customer calls regarding service problems on equipment, providing written service reports for warranty and customer work for proper billing, and ordering parts from the parts department to accomplish repairs in a timely fashion. Responsibilities and Duties

• Always perform work in a safe manner
• Ensure proper OSHA and other relevant regulations are followed for the safety of all employees
• Operate and inspect machines or equipment to diagnose defects and ensure proper operating efficiency
• Repair and overhaul machines as required based upon diagnostic work performed
• Perform routine maintenance checks
• Assist in the demonstration of products to customers as required
• Examine parts for damage or excessive wear
• Troubleshoot hydraulic, electrical, and mechanical systems to determine cause of problems and determine most effective way to repair defects
• Capable of using test equipment such as hydraulic gauges, flow meters, electrical test meters and vacuum gauges to diagnose equipment systems
• Capable of reading and understanding service manuals including hydraulic and electrical schematics
• Capable of reading and understanding parts books and using computers to look up parts
• Capable of using computers to diagnose systems that are equipped with computer software
• Capable of communicating with customers as required to assist in solving problems over the phone, or in person, to facilitate the repair of customer units
• Ability to communicate written information on work-orders and ordering of parts
• Job duties require moving heavy objects
• Some jobs require exposure to inclement weather conditions
• Keep tools, equipment, and work area clean, organized and in good working condition

Skills and Qualifications

• High school diploma or equivalent
• Proven experience as a Field Service Technician
• Excellent customer service skills
• Problem-solving and listening skills
• Patient disposition and ability to troubleshoot and resolve machine issues
• Knowledgeable in computer applications and industry-specific software

Compensation

Hourly wage including overtime pay, based on experience and qualifications