Job Purpose and Scope: The Office Administrative Associate is responsible for the following: provide phone support for the organization; basic bookkeeping duties; provide customer service support including quotes, order entry, and order fulfillment; and other duties as assigned. The Office Administrative Associate works primarily in the Operations Team under the direction of the Operations and Accounting Manager.

Job Duties and Responsibilities:

General Duties:

· Maintain an amiable attitude towards everyone (coworkers, customers, and vendors).

• Answer the phones and transfer calls to the appropriate individuals.

· Answer the front door.

· Report chronic efficiency issues and suggest improvements.

· Perform other duties as assigned or requested by Operations/Accounting Managers. *

Bookkeeping Duties:

· Input daily accounting activities into our Accounting Software.

· Verify and ensure accurate processing of labor tickets.

· Document, create, and/or edit accounting department procedure documents.

Customer Service Support (each task to be added as you are trained):

• Execute daily sales procedures and make recommendations for improvement.
• Process customer invoices at the end of each day.

· Provide accurate and timely quotes to our customers.

· Enter orders into our business software. Provide order confirmation to customer when complete.

• Respond to general customer inquiries as able, ask for assistance from coworkers if not.
• Provides input related to additional marketing opportunities.

· Document, create, and/or edit sales department procedure documents.

*This document outlines the major work areas you are currently assigned. Your assignments are subject to change based on the needs of the business and may include assignments not specified in this document. If a new responsibility is not clear, please ask for more guidance.

Knowledge, Skills and Abilities

Knowledge of:

· Common daily courtesies.

· Basic writing skills.

· Microsoft Office Suite programs.

Skilled in:

· Communicating with and resolving issues with customers/coworkers.

· Coordinating projects between many internal resources.

· Providing guidance and direction to others using company resources and knowledge.

Abilities:

· Problem solving.

· Attention to detail.

· Follow up and follow through.

· Tact and diplomacy.

· Helping other team members.

Experience:

• Computer Skills: 1 year (Preferred)
• Manufacturing environment: 1 year (Preferred)
• Customer Service: 3 years (Preferred)

Job Type: Full-time / Hourly

Hours per Week: 40

Working Days: Monday – Friday 7:30am – 4:30pm

Work Location: One location in Little Rock, AR (NOT REMOTE)

This Job is for:

• Veterans highly encouraged to apply.
• Someone who is just entering or re-entering the workforce with limited experience or education.
• People wanting an entry level job into American Manufacturing.
• Open to applicants who do not have a college diploma.
• Someone that wants to put down roots with a 50-year-old American business.

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Little Rock, AR 72206 (Required)

Work Location: In person