• Directs, monitors, communicates with and evaluates all field employees in his/her assigned area
• Acts as a liaison with patients, public safety agencies, training institutions, hospital personnel, and
• other system users
• Ensures maintenance of qualify field operations through daily contact, oversight, communication
• and evaluation
• Assists with preparation of employee evaluations and field crew contact reports
• Ensures PCRs and other field paperwork is reconciled daily in conjunction with the PCR processing
• Ensures operational response exceptions are brought to closure with appropriate action
• Provides staff counseling and guidance and information regarding AMR Operations
• Promptly investigates incidents involving assigned units of personnel, including filling of internal and external reports and counseling staff.
• Ensures maintenance of adequate levels of staffing, equipment and medical supplies for field units
• Implements and enforces company policies and standards
• Performs direct ALS patient care activities
• Maintains communication with other agencies and departments
• Serves on committees with other departments to set policies and generate ideas
• Performs other related duties as required
• Prepares reports and manages projects as assigned by Operations Manager or Regional Director
• Maintains availability during disaster situations or mass casualty incidents and assists in any capacity needed
• Attends scheduled meetings as required by Operations Manager or Regional Director
• Responsible for complying with all local, state, and federal employment laws and company policies
• Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
• Responsible for developing and maintaining department budgets
• Responsible for adhering to all company policies and procedures
• Directs AMR resources during mass casualty/disaster operations
• Adheres to and complies with information systems security.
• Attends information security training when offered. Reports information systems security problems
• Mentors employees, conducts performance evaluations, counsels and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results
• Champions affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.Non-Essential Duties and Responsibilities:
• Systems Skills - A working knowledge of MS Office. Uses data from different sources to identify issues and quickly identifies the central or underlying issues in a complex situation
• Performs other duties as assigned

* Current CPR, PHLTS and ACLS certification, or equivalent credentials

* Some advanced education preferred