1 $15 per Hour Call Center Remote Job in Birmingham, AL
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$15 per Hour Call Center Remote
$40k-51k (estimate)
Full Time | Software & Cloud Computing
2 Weeks Ago
Global Payments is Hiring a Remote $15 per Hour Call Center Remote
SummaryDescription Summary of This RoleResponds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
What Part Will You Play?
What Part Will You Play?
- Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
- Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
- None Identified
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Software & Cloud Computing
SALARY
$40k-51k (estimate)
POST DATE
07/11/2024
EXPIRATION DATE
08/07/2024
WEBSITE
globalpaymentsinc.com
HEADQUARTERS
ATLANTA, GA
SIZE
15,000 - 50,000
FOUNDED
1967
TYPE
Public
CEO
JEFFREY S SLOAN
REVENUE
$5B - $10B
INDUSTRY
Software & Cloud Computing
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About Global Payments
Global Payments provides payroll administration, Point of Sale, m-commerce and payment processing solutions for businesses.
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