2 Client Care Representative Jobs in Lindon, UT
Global Payments is Hiring a Client Care Representative Near Lindon, UT
What Part Will You Play?
- Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
- Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
- High School Diploma or Equivalent
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Job Summary
Full Time
Software & Cloud Computing
$34k-42k (estimate)
05/16/2023
07/05/2024
globalpaymentsinc.com
ATLANTA, GA
15,000 - 50,000
1967
Public
JEFFREY S SLOAN
$5B - $10B
Software & Cloud Computing
Related Companies
About Global Payments
Global Payments provides payroll administration, Point of Sale, m-commerce and payment processing solutions for businesses.
The job skills required for Client Care Representative include Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Care Representative positions, which can be used as a reference in future career path planning. As a Client Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Representative. You can explore the career advancement for a Client Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Care Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
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Customer service representatives document their exchanges with clients, often using customer relationship management software.
06/08/2022: Honolulu, HI
They help customers compare products and services and advise clients about which options meet their needs.
05/04/2022: San Jose, CA
When customers experience problems with products and services, these support representatives handle complaints.
05/12/2022: New Haven, CT
Representatives keep records of customer interactions, process customer accounts and file documents
03/15/2022: Pine Bluff, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Care Representative jobs
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
04/10/2022: Lawton, OK
Take note that workplace skills are crucial to being an effective customer service representative.
04/19/2022: Hopkinsville, KY
Measure and analyze customer feedback and have a clear escalation pathway.
06/01/2022: Akron, OH
Aspiring candidates must know how to understand the customer’s expectations in order to have a good relationship with clients.
04/25/2022: Salt Lake City, UT
When conversing with clients through a 2-way chat or video consultation, professionals must be able to easily save the conversation.
05/01/2022: Johnstown, PA
Step 3: View the best colleges and universities for Client Care Representative.
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