Job Description :

• Customer Service Representative will be handling to calls per day from patients regarding questions on products and / or supplies needed.
• Using Salesforce Patient Connect will be entering prescriptions and quantities and following through the order process with the supply teams.
• These are patients who have had surgery and go home or to rehab centers; the need is for follow-up with these patients for compliance purposes and to ensure they have the necessary quantity of supplies;

but more so partner in their care; hospitals are broken down by territory and there are to patients in these territories.

They will provide reports on risks; will need to multi-task, have an eye for details, will be on the phones, and deliver "white-glove " service;

the role is very patient-focused

• Must be an independent driver of the process as they will work with the larger team for required collaboration and other divisions / supply chain
• Will use PC Salesforce platform, MS Office Suite, Excel / PPT / Word
• Will use SharePoint site to load documents and reference population details, Excel - Basic - be able to hide / unhide data, scroll
• Call Center experience must be within the Medical industry (No Retail or Fast Food Call Center experience)

Job Responsibilities :

• Takes inbound or places outbound calls to provide information to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Customer Service Representatives must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Previous experience may be required.

Required Education :

• Diploma or GED;
• Will consider an Associate's or Bachelors's degree and have the experience

Related Experience :

• years plus minimum w / a Servitude attitude and empathy;
• Medical Billing background is fine but must come with Empathy for the target population they serve

Note :

• This position is Nonexempt.
• Hours over will be paid at Time and a Half.

Benefits :

• Medical, Vision, and Dental Insurance Plans
• k Retirement Fund
2 days ago