10 Bilingual Customer Service Representative I (Onsite) Jobs in Broadview, OH
Globe Life is Hiring a Bilingual Customer Service Representative I (Onsite) Near Broadview, OH
Primary Duties & ResponsibilitiesThe Bilingual Spanish Customer Service Representative I is responsible for engaging with customers on behalf of the company in a positive and professional manner. Handle customer service incoming calls from our English and Spanish agents and policyholders, t ranslate documents from Spanish to English.Du ties include answering phone calls and process request for changes to a policyholder’s account and maintaining expert knowledge about company products and processing guidelines.
Daily Duties
- Assist with daily call volume and process requests from customers.
- Provide accurate resolutions to customer inquiries in a professional and courteous manner.
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
- Meet Quality Assurance Requirements and other key performance metrics.
- Complete assigned projects in the planned time frame.
- Attend and complete training courses.
- Excellent verbal & written communication skills with both English and Spanish customers.
- Excellent analytical skills and attention to detail.
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
- Knowledge of customer service principles and practices.
- A high level of integrity, confidentiality, flexibility and support of management is expected at all times.
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers.
- Positive and helpful attitude.
- Individual must be a team player and be able to work independently.
- Proficient in Microsoft Office with Word, Excel, Outlook.
- Reliable and predictable attendance of your assigned shift
- Ability to work full time and/or part time based on the position specifications.
- High school diploma or equivalent.
- One to two years customer service experience in a similar role required.
Job Summary
Full Time
Insurance
$34k-42k (estimate)
06/08/2024
07/20/2024
unitedamerican.com
MCKINNEY, TX
3,000 - 7,500
1900
Public
GARY LEE COLEMAN
$3B - $5B
Insurance
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The job skills required for Bilingual Customer Service Representative I (Onsite) include Customer Service, Microsoft Office, Written Communication, Listening, Quality Assurance, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative I (Onsite). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative I (Onsite). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Representative I (Onsite) positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative I (Onsite), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative I (Onsite). You can explore the career advancement for a Bilingual Customer Service Representative I (Onsite) below and select your interested title to get hiring information.
If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bilingual Customer Service Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bilingual Customer Service Representative jobs
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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.
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