4 Work from Home Customer Service Representative Jobs in Mc Kinney, TX
Globe Life is Hiring a Remote Work from Home Customer Service Representative
Job Summary Primary Duties & Responsibilities The Customer Service Representative’s (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR’s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc..). The Customer Service Representatives acts on behalf of Globe Life Inc. as a first tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.
- Monday to Friday schedules, no weekend phone schedules.
- Site closed-Thanksgiving and Christmas
- Assist with daily call volume (service level takes priority)
- Provide accurate resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
- Meet Quality Assurance Requirements and other key performance metrics.
- All other duties as assigned
- Excellent verbal & written communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to learn new computer systems.
- Knowledge of customer service principles and practices
- Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
- Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
- Type 25-30 wpm
- Schedule Flexibility
- Detailed oriented
- Ability to professionally handle and resolve escalated issues
- Reliable and predictable attendance of your assigned shift
- Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying
- High school diploma or equivalent.
- 1 year customer service experience in a similar role. (Preferred)
- Must remain in current role for at least 9 months
Job Summary
Full Time
Insurance
$33k-42k (estimate)
08/02/2023
07/11/2024
unitedamerican.com
MCKINNEY, TX
3,000 - 7,500
1900
Public
GARY LEE COLEMAN
$3B - $5B
Insurance
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The job skills required for Work from Home Customer Service Representative include Customer Service, CSR, Microsoft Office, Written Communication, Flexibility, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Work from Home Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Work from Home Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Work from Home Customer Service Representative positions, which can be used as a reference in future career path planning. As a Work from Home Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Work from Home Customer Service Representative. You can explore the career advancement for a Work from Home Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Work Home Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Work Home Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Work Home Customer Service Representative job description and responsibilities
Most home-based agents work as contractors for large call-center managers.
03/08/2022: Fayetteville, AR
Customer service representatives have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
02/15/2022: Fort Wayne, IN
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/23/2022: Yakima, WA
Customer Service Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
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Customer Service Representatives determine solutions to a customer’s problem.
04/02/2022: Dayton, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Work Home Customer Service Representative jobs
Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job.
03/20/2022: Hialeah, FL
Most customer service positions require a high school diploma and familiarity with computers.
04/09/2022: Lima, OH
Need to have a reliable internet and phone access.
02/18/2022: Lorain, OH
Previous experience working in a call center or as a member of a customer support team is often helpful.
03/30/2022: Corpus Christi, TX
If there are data entry duties, some experience with Excel or other spreadsheet software is important.
03/12/2022: Vineland, NJ
Step 3: View the best colleges and universities for Work Home Customer Service Representative.
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