33 Technical Support Jobs in Washington, DC
Go Intellects is Hiring a Technical Support Near Washington, DC
Hybrid position will be expected to report on-site 3x/week
Duties and Responsibilities:
- Provide support of incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Some network and server solution design and architecture.
Education:
a. College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
b. CompTIA Net and/or CompTIA Security certifications preferred
Requirements:
- Exceptional written and oral communication skills.
- Experience with desktop and server operating systems including Windows 10, Windows 11, Office 365, macOS, iPhone
- Strong understanding of technology and business productivity systems.
- Active Directory knowledge and experience.
- Kaseya
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
- Good problem-solving skills.
- Excellent customer service skills.
- Ability to work under moderate supervision..
- Microsoft Desktop operating systems certification preferred.
- Valid Driver License and ability to drive to customer locations when required.
Job Type: Contract
Pay: Up to $67.00 per hour
Expected hours: 40 per week
Application Question(s):
- Active Directory knowledge and experience.
- Kaseya experience
- Valid Driver's License and ability to drive to customer locations when required
- CompTIA Net and/or CompTIA Secruity certifications
Work Location: In person
Job Summary
Contractor
IT Outsourcing & Consulting
$86k-106k (estimate)
08/29/2024
12/25/2024
gointellects.com
Washington, DC
<25
IT Outsourcing & Consulting
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The job skills required for Technical Support include Customer Service, Problem Solving, Operating System, Computer Science, Active Directory, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support positions, which can be used as a reference in future career path planning. As a Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support. You can explore the career advancement for a Technical Support below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Technical support can use a variety of monitoring tools, both offensive and defense.
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Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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They help resolve hardware, software and other technical problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
There’s no one size that fits all flow chart to describe how all companies should structure their technical support.
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Others have a robust and organized network ready to deploy for technical support.
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Understand the customer’s grasp of technology.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.
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