Description

SUMMARY:
Full-Time, Exempt, Salary $66,250 to $70,625

The Care Coordinator is an integral part of the mission and vision of Go Kids and its strategic efforts. The Care Coordinator will manage required activities for integration and navigation including: outreach, engagement, screening, care coordination/case management, participation in multi-disciplinary review team(s), reflective supervision and documentation/data entry and evaluation. The Care Coordinator will work closely with families, county agencies, and community partners to develop integrated and coordinated family success plans.

ESSENTIALS DUTIES AND RESPONSIBILITIES:

Include the following as other duties and responsibilities that may be assigned

• Connect with community-wide, multi-disciplinary service providers (e.g. educators, primary physicians, therapists, etc.)
• Coordinate with other resource and referral entities to maintain up-to-date information on resources, programs, and services available to support young children and their families.
• Work with internal staff and community partners/CBO’s to streamline effective and enhanced referrals to and from Go Kids services.
• Meet monthly with Family Services Team(s) to support enhanced referrals, coordination of care, and report back (close referral loop)
• Provide information regarding community supports and services available to children/families.
• Use relationship-based strategies sensitive to family language, culture, and context that “meet the family where they are” to develop an understanding of strengths, current services and goals.
• Offer appropriate child and family screening and implement the informed consent process with families when appropriate (families directly referred by a partner may already have had screening or assessments).
• Provide developmental screening for children ages 0-5 and/or relevant family screening, as needed or appropriate, using tools for common use across county systems and networks.
• Engage and support professional/staff development and/or capacity building efforts internally and externally.
• Use culturally attuned interactions and approaches for establishing a relationship of trust to gather information on the family context and set the stage for follow-up.
• Work with CPE Director to facilitate weekly triage meetings with internal and external partners, as appropriate.
• Review recommendation(s) of internal staff/partner agencies/Multi-Disciplinary Team with family to provide comprehensive referrals to services or further assessment depending on the complexity of the family’s situation.
• Develop a family-driven Family Success Plan which includes appropriate resources and referrals, a realistic timeline for check-ins, and goals and milestones for the family. The plan will be developed over time as strengths and needs of the family change.
• Follow through on referrals to support family access of the recommended service. Share relevant information with service providers and monitor confidentiality.
• Provide case management as appropriate, to help family with diverse or complex needs navigate the proposed plan and access services or to “hold” family that may be waiting for direct service to become available.
• Build collaboration and communication among service providers through case review meetings and/or child/family-focused discussions.

General:

• Coordinate and maintain office hours at assigned offices per monthly calendar.
• Attend all required trainings, meetings and learning community events.
• Engage in evaluation, monitoring and continuous quality improvement activities aligned with Go Kids/CPE Strategic Framework.
• Engage in professional development, reflective practice and external community collaboration.
• Maintain client files, including intake, family data and evaluation forms to ensure appropriate information is collected and appropriate HIPAA regulations are adhered to.
• Other duties and responsibilities as assigned.

Requirements

QUALIFICATIONS REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

· Resident and/or familiar with local early childhood systems, First 5’s, Community Outreach, working with families including but not limited to knowledge about resources, transportation systems, community health and social services available within the Go Kids service areas.

· Experience and/or knowledge of child-centered, family-focused, strength-based child and family practice; relationship-based work.

· Demonstrate ability to empathize and communicate comfortably with people of diverse backgrounds.

· Must be organized, creative, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence.

· Must possess exceptional communication skills to present facts and recommendations effectively in oral and written form, including accurate grammar and business correspondence knowledge.

· Strong interpersonal skills to establish and maintain effective business relationships; demonstrated ability to communicate in situations requiring tact and pose; skilled in confidentiality and discretion.

· Thorough knowledge of office administration (including efficient filing systems, office machines and equipment, and computer software) and skilled in customer service and employee relations.

· Maintain a professional approach with families, partners, and staff.

· Must be able to multi-task, and focus with composure, in accordance with changing deadlines and priorities.

· Requires a good sense of humor and belief in working as a professional cohesive team member.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in Social Work, Psychology, Sociology, Child Development or a related field strongly preferred. Two to three (2-3) years’ experience working with children/families; or equivalent combination of education and experience. Endorsement in Infant Family Early Child Childhood Mental Health (IFECMH) or working toward endorsement and/or Santa Clara County’s Family Development Course units a plus. Experience and sensitivity toward interacting and contributing within a communities of multi-cultural, multi-ethnic and socio-economic diversity a plus. Must be able to pass fingerprint and criminal clearance. Possess a valid California Driver's License, proof of insurance and have reliable transportation.

LANGUAGE SKILLS:

Bilingual/Bicultural in Spanish/English required. Ability to read, analyze, and interpret general business periodicals and governmental regulations. Ability to write reports, business correspondence, and procedures with conformance to the prescribed style and format. Ability to effectively present information and respond to questions from government entities, employees, managers, clients, and the general public.

MATHEMATICAL SKILLS:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures & amounts with a 10 Key.

REASONING ABILITY:

Ability to define and solve practical problems and deal with a variety of concrete variables, occasionally in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

Physical demands and work environment characteristics described here are representative of those that must be met (or may be encountered) by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Physical Demands: While performing the duties of this job, the employee is regularly required to talk, hear and use hands to finger, handle, or feel objects, tools, or controls, sit, stand, reach with hands and arms, and walk. Occasionally required to climb or balance; stoop, kneel, or crouch; lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

· Work Environment: While performing the duties of this job, the employee occasionally works in conditions that would be in risk of radiation exposure. Noise level in the work environment is usually moderate and can sometimes be noisy.

Come work for a winning team!

Benefits include: Medical; Dental; Vision; 401(k); STD; LTD; Company paid Life Insurance; Vol. Life Insurance; PTO; EAP