14 Client Success Manager Jobs in Overland Park, KS
Go Local Interactive is Hiring a Client Success Manager Near Overland Park, KS
Corporate Headquarters - Overland Park, KS
Position Type
Full Time
Education Level
4 Year Degree
Travel Percentage
Up to 25%
Job Shift
Day
Job Category
Marketing
DescriptionJob Description As an Account Strategist, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent communication between your clients and our internal product teams. You offer strategic oversight while you manage the daily needs of your assigned clients. You are accountable for client growth and retention, so your success will be measured by metrics such as client satisfaction, retention, and revenue growth. Your internal coordination between multiple media programs will ensure high quality results.Job Expectations
- Manage and provide strategic oversight to assigned desk of clients
- Monitor short-term and long-term optimizations and development of product performance and client opportunity
- Formulate metrics to measure company and client success
- Communicate and coordinate all agency resources to ensure the highest level of client satisfaction and growth
- Communicate information received from clients internally to the appropriate product teams
- Create, present, and execute customized strategic growth plans
- Ensure internal programs are properly positioned with our clients
- Accountable for client growth and retention
- Delegate or fulfill required tasks
- Research and stay up to date on marketing trends
- Must demonstrate a proven track record of the ability to prioritize, organize, and multi-task in a flexible and fast paced environment to effectively meet deadlines
- Must demonstrate the ability to manage projects and tasks via cross team collaboration and organization to accomplish client goals
- Must demonstrate exemplary written and verbal communication skills
- Must demonstrate presentation skills
- Must demonstrate the ability to effectively communicate both technical and non-technical information between internal product teams and external clients
- Must demonstrate strategic and creative thinking when solving problems
- Must demonstrate a solid understanding of Search Engine Optimization, Social Media Marketing, Paid Search, and Lead Generation
- Demonstrated proficient skills in Microsoft Office, including Excel, Word and PowerPoint
- Bachelor’s Degree in Marketing, Mass Communications or another related field
- 2-5 years of account management with client facing experience
- Digital Marketing, Advertising, or media industry experience preferred
- Sit for extended periods of time
- Withstand seasonal changes in temperature
- Knowledge of how to use basic office equipment
- Up to 25%
- Full-time; 8:00-5:00, Monday through Friday
- Two (2) medical plan options with BlueCross BlueShield of Kansas City including generous company contribution.
- Dental, vision, basic/supplemental life insurance, short/long term disability, critical illness, accident insurance.
- 401k retirement safe harbor plan available including generous company contribution.
- Fifteen (15) Paid Time Off (PTO) days your first year (hours earned each pay date).
- Thirteen (13) paid holidays observed annually.
- Casual dress code.
- Free in-office snacks and Roasterie coffee.
- Company provided laptop.
- Company events and incentives with an unmatched company culture!
Job Summary
Full Time
$103k-144k (estimate)
06/21/2024
07/17/2024
golocalinteractive.com
Overland Park, KS
100 - 200
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The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
02/18/2022: Vincennes, IN
Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.
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