As a CSR you will play a pivotal role in providingexceptional service to customers through various communicationchannels including phone email and chat.

This opportunity includes a Flexible Schedule WorkFrom Home work schedule

Responsibilities :

• Effectively communicate with both internal andexternal customers identifying their needs and resolving complexissues via telephone and electronic means.
• Perform a variety of transactions including tellertransactions account withdrawals and balancing duties.
• Build positive rapport with diverse personalitiesmaintaining a professional attitude.
• Navigatemultiple computer applications while assistingcustomers.
• Understand and recommend the bestproducts / services to meet customer needs.
• Interact with customers via phone chat sessions andemail.
• Respond to customer inquiriespromptly.
• Demonstrate expertise in online andmobile banking technology.
• Meet call centerperformance metrics.
• Contribute processimprovement ideas.

Qualifications :

• High School Diploma required.
• Intermediate technology skills fluency in WindowsOperating Systems and Microsoft Office proficiency.
• Strong communication multitasking and problemsolvingabilities.

Benefits :

• $52000$80000 per year
• Medical Dental and Visionofferings
• Onthejob training
• Flexible schedule
• Weekly DirectDeposit
• 401(k) with match
• Referral program
• PrePaid Legal andEmployee Assistance Programs

Should the role pique your interest please applynow!

Last updated : 2024-08-05