As a CSR, you will play a pivotal role in providing exceptional service to customers through various communication channels, including phone, email, and chat.

This opportunity includes a Flexible Schedule Work From Home work schedule

Responsibilities :

• Effectively communicate with both internal and external customers, identifying their needs and resolving complex issues via telephone and electronic means.
• Perform a variety of transactions, including teller transactions, account withdrawals, and balancing duties.
• Build positive rapport with diverse personalities, maintaining a professional attitude.
• Navigate multiple computer applications while assisting customers.
• Understand and recommend the best products / services to meet customer needs.
• Interact with customers via phone, chat sessions, and email.
• Demonstrate expertise in online and mobile banking technology.
• Meet call center performance metrics.
• Contribute process improvement ideas.
• Protect customer information and comply with regulations.

Qualifications :

• High School Diploma required.
• Intermediate technology skills, fluency in Windows Operating Systems, and Microsoft Office proficiency.
• Strong communication, multitasking, and problem-solving abilities.

Benefits :

• $52,000 - $80,000 per year
• Medical, Dental, and Vision offerings
• On-the-job training
• Flexible schedule
• Weekly Direct Deposit
• 401(k) with match
• Referral program
• Pre-Paid Legal and Employee Assistance Programs

Should the role pique your interest, please apply now!

Last updated : 2024-07-16