Customer Service Support Opportunity

Community Resource Centers (CRCs) are designed to provide visitors a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access), and provide up-to-date information in neighborhoods and communities when a community-wide power shutoff occurs.

GOCO Consulting is looking for qualified candidates to serve as a Customer Service Support (CSS) staff at Community Resource Centers in Nothern California (work sites may be farther away or in different area). Successful candidates will be added to an Eligible to Work List. While paid training opportunities will be provided throughout the year, it is expected that most work assignments will be made during fire season (June-November) and during periods of heavy rain or snow (December-February).

Work would range from 1-10 days with events averaging 2-3 days. It will likely include 8-hour shifts and will involve working with community members during emergency situations. CSS staff are responsible for:

· Greeting CRC visitors, addressing inquiries and handing out supplies

· Supporting CRC setup, including setting up signage and supplies

· Recording visitor attendance and inventory

· Providing support to Customer Service Lead (CSL)

Qualifications (Requirements)

· Be at least 18 years old

· High school diploma, GED or equivalent work experience

· 1-year experience in a customer service position with in-person customer contact, in a fast-paced, structured environment

· Experience working in a team environment

· Must own smartphone

· Ability to use various mobile and web-based applications

· Available to work flexible schedules, extended hours, nights and weekends

· Access to reliable transportation to travel to and from assigned work location

· Ability to report to work location on short notice (typically 24-48 hours from time of notification)

$25.00 an hour

Preferred (Not Required)

· Ability to travel to sites up to 250 miles away from home

· Fluent in additional languages :

Spanish, Mandarin or Cantonese, Korean, American Sign Language (ASL), Vietnamese, or Tagalog

Education

· High school diploma, GED or equivalent work experience (Required)

Job Types: Part-time, Temporary, Seasonal

Pay: $25.00 per hour

Benefits:

• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• Do you own a Smartphone?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Susanville, CA: Relocate before starting work (Required)

Work Location: On the road