24 Customer Service Supervisor Jobs in Redding, CA
GOCO Consulting is Hiring a Customer Service Supervisor Near Redding, CA
GOCO Consulting is looking for qualified candidates to serve as Customer Service Leads (CSLs) to manage CRC* sites when a power shutoff occurs. (Work sites within 50 miles, required minimum distance). Successful candidates will be added to an Eligible to Work List. While paid training opportunities will be provided throughout the year, it is expected that most work assignments will be during fire season (June-November) and during periods of heavy rain or snow (December-February).
- Community Resource Centers (CRCs) are designed to provide visitors a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access), and provide up-to-date information in communities when a community-wide power shutoff occurs.
- Managing 1-2 Customer Service Support (CSS) staff as well as with on-site Security, Equipment and Traffic personnel
- Site setup including laptop, printer, signage and supplies
- Providing clear and detailed reporting during and after each shift
- Managing and reporting inventory, including maintaining specific item counts
- Ensuring 1 charger per person only during entire PSPS event over the 1-3 days
- Leading safety briefings before shifts, ensuring all staff, visitors and media follow safety guidelines and procedures
- Preparing incident reports and helping resolve onsite issues
- Maintaining consistency between shift changes by communicating with incoming/outgoing CSL
- Be at least 18 years old with High school diploma or GED
- 2 years’ experience as a supervisor or manager with direct customer service contact
- Excellent Computer and Applications skills to track reporting, attendance, resources, information and communication (via laptop and smartphone)
- Must own a smartphone.
- Access to reliable transportation to travel to and from assigned work location
- Ability to resolve interpersonal conflict in a calm professional manner
- Ability to follow and enforce procedures, guidelines and policies
- Available to work flexible schedules, extended hours, nights and weekends
- Ability to lift up to 25 pounds
- Ability to report to work location on short notice (typically 24-48 hours from time of notification)
- Ability to travel to sites up to 250 miles away from home
- Fluent in additional language(s): Spanish, Mandarin or Cantonese, Korean, American Sign Language (ASL), Vietnamese, or Tagalog
Job Summary
Full Time
$69k-90k (estimate)
07/31/2024
09/29/2024
gococonsulting.com
Reno, NV
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The job skills required for Customer Service Supervisor include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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