Godfrey & Kahn provides high-level service and creative legal solutions to its clients. For 60 years, our attorneys and staff have been guided by five core values originally set forth by our founders: A focus on our clients' success, trust in one another and our clients, a culture of teamwork that helps us achieve more together, a work ethic to achieve whatever is possible, and an integrity that keeps us focused on the right thing to do for our clients, our employees and our communities. Our firm was founded on a simple idea - judge our success by the success of our clients. We serve clients by first understanding their business and their needs, and then by offering strategic legal advice and smart, practical solutions to real world problems.

Billing & Collections

The Billing and Collections Specialist is responsible for the coordination of the client billing process and monitoring and assisting with collections for assigned billing attorneys. This includes generating, editing, and executing invoices through conventional or electronic billing methods, monitoring subsequent collections, responding to inquiries, and resolving issues as they arise. Excellent interpersonal skills and a commitment to quality customer service to clients, both internal and external, are required to successfully execute this role.

You’ll be responsible for:

• Generating, editing, and finalizing client invoices via Aderant software.
• Accurately onboarding new clients into e-billing processes through BillBlast and 3rd party vendors
• Submitting accruals, budgets, and timekeeper rates for approval for various e-billing clients.
• Transmitting invoices to clients via BillBlast or designated electronic billing system.
• Investigating and resolving unsuccessful electronic billing submissions, rejections, and deductions, as well as subsequent appeals.
• Communicating directly with attorneys, paralegals, legal executive assistants, and clients as needed to assist with answering questions and providing data.
• Generating monthly billing reports, spreadsheets and other documentation as needed.
• Monitoring work in progress and, as appropriate, discussing with attorney.
• Reviewing the Daily New Client / New Matter listing for billing content accuracy.
• Monitoring and updating Database changes as required.
• Generating monthly accounts receivable reports, identifying those with past due amounts and coordinating collection follow-up with the billing attorney, including contacting clients to secure timely payment of past due amounts, and monitoring any payment plans.
• Providing reminder statements to attorneys or client as approved by the billing attorney.
• Maintaining current collection notes and files in StarCollect software.
• Building rapport with billing attorneys as well as clients to establish and maintain solid client relationships.
• Additional duties as assigned by the Chief Financial Officer and Billing & Intake Information Governance Manager.

You’ll love this opportunity if you:

• Have excellent verbal and written communication skills with the ability to work with all levels of staff and attorneys, utilizing tact and diplomacy.
• Interact well with people at all levels with a high degree of accuracy, confidentiality, and professionalism, demonstrating high-level customer (internal) service.
• Enjoy collaborating with team members on daily assignments and projects with attention to time-sensitive issues.
• Demonstrate sound judgment in managing your assignments in relation to firm and department tasks with competing deadlines.
• Can successfully work in a fast-paced environment and adapt to changing business demands.
• Have excellent organizational skills with strong attention to detail.
• Like to contribute to process, procedure and technology improvements to reduce risk and improve efficiency.
• Have superior grammar, spelling and vocabulary skills, and familiarity with legal terminology.
• Are a great listener and can carry out verbal and written instructions, asking for clarification, as necessary.

We would love to hear from you if you have:

• A Bachelor’s degree or equivalent professional experience.
• 3 to 5 years of billing and/or collections experience in law firm or similar professional environment.
• Proven ability to analyze and resolve issues through independent research.
• Working knowledge of Microsoft Word and Excel.
• Prior experience working with BillBlast and multiple e-billing vendor systems helpful.