14 Customer Experience Representative Jobs in Sparks, NV
Goettl Air Conditioning & Plumbing is Hiring a Customer Experience Representative Near Sparks, NV
Full-time
Description
We are growing and are looking for people with great attitudes that want to thrive in a high- performance sales culture, taking inbound calls/making warm outbound calls in our Call Center. We reward you for your performance.
Here are the daily duties for our Call Center position:
- Understand and communicate services offered
- Build and maintain relationships with current and prospective customers
- Communicate with our customers, addressing their needs and concerns
- Respond to all customer inquiries in a timely manner, providing accurate information and creating a positive customer experience
- Schedule service appointments with customers
- Set up accounts/contracts with new customers
- Provide resolution to customer concerns
- Route customer calls received at our Call Center accordingly based on customer needs
- Establish rapport with new and existing customers at our Call Center
- Outbound calls to past customers to schedule service
- Competitive Pay with bonus structure
- Medical, Dental, Vision, PTO, 401k with partial company match
- A fun, fast paced and exciting work atmosphere
Requirements
- Minimum of 1 year of previous customer service experience with sales preferred
- 1 year or more of previous experience in Call Center/Contact Center experience Preferred
- Must be sales oriented with a HIGH focus on customer service/experience
- Must be socially focused; "How can I help you?" attitude
- Prefers to work in a fast-paced environment
- Persuasive, "selling" (rather than "telling") communication style
- Type 30 WPM, and ability to navigate through several internet based applications
- Proficient in Windows-based computer programs with excellent navigation skills
- Able to work Monday to Friday from 8:00am to 5:00pm
- Dependable and punctual in assigned work schedule
- Willing to undergo a pre-employment drug screening (Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methadone) and comprehensive background check
Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Goettl is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Goettl are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Goettl will not tolerate discrimination or harassment based on any of these characteristics. Goettl encourages applicants of all ages.
Salary Description
$20.00
Job Summary
Full Time
$38k-47k (estimate)
06/28/2024
07/13/2024
goettl.com
TEMPE, AZ
200 - 500
1939
DAVID H MURDOCK
$10M - $50M
Durable Manufacturing
Related Companies
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
