JOB TITLE: Supervisor - ACH Operations
DEPARTMENT: Payment Operations
STATUS: Exempt
JOB CODE: 5009
PAY RANGE: $74,100.00 - $80,000.00 ANNUALLY
GENERAL DESCRIPTION:
This position supervises, plans, organizes, directs and controls the highly visible daily operations of the ACH Payment Services department to ensure the efficient, accurate and timely processing of all services related to the core product of ACH and payroll products. Maintain excellent knowledge in all legal codes, rules and regulations to protect member’s accounts and the integrity of the credit union. Motivate staff to meet Golden 1’s strategic goals. Communicates and interacts with members, branch and department personnel to provide assistance on all ACH Payment Services related matters to provide exceptional member service and the highest level of member satisfaction.
TASKS, DUTIES, FUNCTIONS:
1. Lead a team of staff in meeting the credit union’s strategic goals by:

• Creating a motivational atmosphere that leads by coaching, training, counseling, monitoring and positive feedback/evaluations to team members.
• Maintaining an effective and open working environment, promoting teamwork and communication among team members.
• Communicate and interact with Manager and staff to develop, implement and monitor annual goals and objectives.
• Administering, processing and maintaining staff payroll, personnel reports and management analysis and summary reports.
• Overseeing all departmental job functions for compliance, timeliness and accuracy.
• Identifying, investigating and responding to and or resolve member/branch problems and complaints and report/escalate any potential issue that may affect system integrity or member satisfaction using established procedures.
• Approving department work and monitoring employee overtime.
• Ensuring all hardware and software is maintained in excellent working condition.
• Occasionally communicating to Senior Management items relating to product, services and industry trends as well as inquiries, follow up on escalated issues.
• Maintaining an excellent rapport with all departments and branches. Supporting other departments when requested to maintain a credit union goal.
• Maintaining proficiency in local and national ACH programs and the Distribution Plus program. Being the content expert on NACHA rules, Regulation E, Federal Reserve, EPN Operating Rules, Federal Government Greenbook and general banking practices. Conduct annual ACH risk assessment and assist with Self-Audit if needed by Audit department.
• Assisting with yearly budget process and monthly variance reporting.
• Monitoring and controlling the efficient use of supplies and equipment.
• Occasionally updating peers or superiors at meetings or in writing on Payment Services products and services. This may include traveling.

2. Ensure quality service, products, security and staff needs by:

• Implementing and ensuring departmental compliance with established security for protecting member records and confidentiality.
• Providing monthly audit to Manager each month and bi-monthly updates of department. Audit and report general ledger variances to Manager prior to month end.
• Maintaining current knowledge in credit union policies and practices and communicate them effectively to staff.
• Research, analyze, identify alternatives and recommend improvements for operational efficiency. Update and maintain department procedures and manuals and communicate changes to appropriate personnel. Implement new products, services or programs as directed.
• Preparing employee performance evaluations and recommendations for employee merit and promotional increases as well as employee counseling and disciplinary actions. Hire staff.

3. Maintain a thorough understanding of state and federal and credit card industry rules and regulations related to credit union compliance including bank secrecy and anti-money laundering laws
4. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.
5. Administer and ensure all rules and regulatory job functions are processed timely and that there are staff trained to perform the duties accurately:

• ACH
• Posting of ACH files/exception files and accurate and timely reconciliation thereof.
• Initiate Notification of Change file daily to FRB prior to established deadline.
• Initiate Return Item file daily to FRB prior to established deadline.
• OFAC
• Daily screening of files sent to BSA timely for their review/approval.
• Payrolls
• Posting of Automated and Manual Payrolls, including State Controllers and CalPERS.
• Set up new/change/deletion requests along with distribution choice.
• Debit Origination
• Set up’s of DBO inputted accurately and timely processing thereof.
• Review, audit and modify requests as necessary.
• Automated Transfer of Loans/ Share to Share Transfers
• Set up’s of ATLP’s inputted accurately and timely processing thereof.
• Savings Bonds
• Review and download batch file after settlement. Send file to US Treasury in a timely manner.
• Settlements
• Balance ACH transactions posted ensuring G1 business partners have their entries correctly accounted for.
• Research/Stop Payment Requests
• Processing of Research/Stop payment requests and timely adjustments to members accounts.
• Return entries to FRB in accordance with Reg E, ACH Rules and Regulations (NACHA).
• Telephone Inquiries
• Receiving telephone inquiries related to all Payment Services products and services by branches, members, state and government agencies and vendors.
• Check by Phone Payments
• Posting of CBP payments/exceptions/reversals/recalculation of files and accurate and timely reconciliation thereof.

6. Perform USER system validations for new system releases and make necessary changes to procedures for staff, branches and departments.
7. Prepare and test system enhancements, upgrades, validation requests to increase department efficiency/productivity.
8. Participate on special projects as assigned.
9. Develop, coordinate and implement all aspects of various highly complex system projects and act as a single point of contact for those projects. Select, direct, develop, follow-up and monitor the progress and activities of all project team members.
10. Perform as Acting Manager when assigned.
11. Assist other Operational departments as required.
12. Perform any other duties and or special requests assigned.
13. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
1. Hand-eye coordination required to read, post and settle numerous complex general ledger accounts and or account related issues.
2. Effective oral and written communication skills required to train and evaluate staff, make training presentations, recommend improvements, interact with internal and external contacts, constructively follow up on members’ inquiries and perform other related tasks.
3. Must have the ability to work on own initiative.
4. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment including an adding machine, personal computer, facsimile machine copy machines and telephone.
5. Occasionally required to change work schedule to alternate shift (day, swing) to cover staff shortages and/or high volume periods.
6. Prolonged operation of a personal computer to complete tasks.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
1. INTERNAL: All levels of staff and management.
2. EXTERNAL: Members, Payroll agencies, Financial Institutions, EPN/ ACH representatives, US Treasury departments, Federal Reserve Bank, vendors and industry related associations.
QUALIFICATIONS:
1. EDUCATION: Two-year degree or equivalent work experience may be substituted for a two-year degree.
2. EXPERIENCE: Five years of progressive experience within a financial institution or ACH field. Three years of progressively more responsible supervisory experience within a financial institution and or ACH field.
3. KNOWLEDGE/SKILLS:

• Strong leadership.
• Strong supervisory skills.
• Good oral and written communication skills.
• Knowledge of Federal Reserve Bank payment system, bank operations, accounting/reconciling, ten key, research and organization skills, time management and electronic banking equipment.
• Knowledge of State and Federal regulatory requirements as related to area of responsibility
• Knowledge of rules and guidelines from NACHA, Reg E, Federal Reserve Bank, EPN Operating Rules, Federal Government Greenbook and general banking practices.

PHYSICAL REQUIREMENTS:
1. On occasion, perform extended periods data entry to fix system errors.
2. Combined sitting and mobility throughout the workday.
3. Corrected vision in the normal range.
4. Corrected hearing in normal range. A device to enhance hearing will be provided as needed.
5. Occasional bending, stooping and lifting up to thirty pounds.
6. Occasional local, statewide and U.S. travel by car or public conveyance.
LICENSES/CERTIFICATIONS:
None