129 Front Desk Representative Jobs in Las Vegas, NV
Golden Entertainment is Hiring a Front Desk Representative Near Las Vegas, NV
Summary: Provides excellent service to all hotel guests by checking guests in and out of the hotel, answering guest questions and resolving guest concerns in a positive manner.
Essential Functions:
- Welcomes guests by initiating conversation with a friendly greeting and maintaining a positive and upbeat attitude throughout the guest interaction
- Builds relationships with guests by smiling and making eye contact and answering all guest questions in a thorough manner
- Explains and processes guest check-in and check-out procedures in an efficient and accurate manner
- Promotes the property by offering information regarding current promotions, facilities, and property services
- Assigns guests rooms in accordance with current policies and procedures
- Manages cash flow in assigned bank and performs account postings
- Upon completion of each guest interaction, checks for guest satisfaction, and if a problem exists, resolves the issue or personally transitions the guest to the person who can best resolve the problem
- Expresses appreciation to the guests for their business and extends positive parting remarks
- Remains neatly groomed and wears the appropriate uniform that is complete, clean, and in good condition (including nametag)
- During conversation with guests, ensures the guests' name is used, pertinent dates and times pertaining to the guests' stay are discussed, make casual conversation when appropriate and invite the guests back
- Performs other duties as assigned
Qualifications/Requirements:
- Previous experience working in a front desk, reception, or customer service position preferred
- Outstanding guest service skills that, upon interaction, leave guests feeling positive about the experience
- Ability and willingness to proactively initiate upbeat and polite conversations with guests or customers
- Ability to compassionately work with upset guests in an effort to resolve their concerns
- Understanding of non-verbal communication and how it can enhance a guest experience
- Ability and willingness to promote the property and property events and amenities
- Comfortable promoting hotel room product and explaining different types of rooms available to guests
- Polite and outgoing personality
- Ability to work efficiently and accurately with cash, on a computer, and a 10-key machine
- High school diploma or equivalent preferred
Required Work Cards - N/A
Physical Requirements - Lift, carry, push, pull or move objects weighing up to 10 pounds (less than 25% of the time)
- Walking (about 50% of the time)
- Standing (more than 75% of the time)
- Hearing, speech, vision and literacy (critical)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.
Job Summary
Full Time
$29k-38k (estimate)
06/23/2024
07/09/2024
goldenent.com
LAS VEGAS, NV
3,000 - 7,500
2001
Public
BLAKE L SARTINI
$500M - $1B
Gaming
Related Companies
About Golden Entertainment
Golden Entertainment is a gaming company that operates casinos, taverns and slot routes.
The following is the career advancement route for Front Desk Representative positions, which can be used as a reference in future career path planning. As a Front Desk Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Representative. You can explore the career advancement for a Front Desk Representative below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/10/2022: Springfield, MA
Responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay.
03/23/2022: Laramie, WY
May also be asked to update appointment calendars, validate parking tickets or perform filing and clerical duties.
02/20/2022: Oklahoma City, OK
Processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area.
01/23/2022: Charlotte, NC
Coordinated and organized front desk operations to ensure excellent guest service.
03/04/2022: Muskegon, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Representative jobs
Requires a minimum of High School Diploma or GED.
02/24/2022: Bloomington, IN
1+ years of experience as Front Desk Representative or similar role.
02/01/2022: Florence, SC
Proven experience as front desk representative, agent or relevant position.
02/28/2022: Queens Village, NY
Use front desk skills to complete their job efficiently.
03/10/2022: Baton Rouge, LA
With experience in customer service.
02/13/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Front Desk Representative.
