Platform Solutions

In Platform Solutions (PS), we power clients with innovative and customer-centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

Transaction Banking, a cash management and payments platform for clients building a corporate treasury system

Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers

ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience

Consumer Platforms

The firm's Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

Your Impact:

As a Disputes Specialist on our Transaction Disputes Team, you will be responsible for supporting the research and resolution of Fraud and Non-Fraud credit card transaction disputes. You will train on multiple dispute types and work assignments to provide accurate resolution. Your goal will be to resolve all disputes within strict SLA's while delivering top-tier customer satisfaction and ensuring regulatory adherence. Prior experience preferred in credit card transaction disputes, Regulation Z Truth in Lending for Card disputes, Master Card dispute process and online/digital banking operations.

Responsibilities:

* Investigate and resolve customer card transaction disputes received through phone, chat and automated intake channels

* Work with team members as well as independently to investigate disputes, determine root causes and communicate accurate resolution to customers

* Apply a working knowledge of regulatory requirements and industry recovery knowledge to all cases and ensure adherence in aspects of research and resolution responsibilities

* Act as a subject matter expert on processes and procedure while recommended appropriate enhancements

* Maintain performance and quality expectations while delivering accurate and detailed dispute resolution records

* May engage directly with customers and merchants throughout the investigation process if necessary

Basic Qualifications:

* Excellent verbal / written communication and interpersonal skills

* Strong analytical and problem-solving abilities

* Knowledge of banking products, services, and regulations

* Attention to detail and strong organizational skills

* Ability to remain calm and professional when interacting with upset customers

* Proficiency in Microsoft Office and other relevant software applications

* High School Diploma or GED

* Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

* Strong understanding of the customer service experience

* Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast -paced environment

Preferred Qualifications:

* Associates or Bachelor's Degree

* Fraud experience in financial services environment

* 1 years of experience in banking, with a focus on disputes investigation, complaints management or disputes customer service

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity