Overall Scope:

The Assistant General Manager has the responsibility for effectively assisting in managing all facets of a particular gym location, including, but not limited to, hiring, training, and developing of all team members, as well as the overall execution of operations & personal training. Responsible for delivering excellent customer service to our members while role modeling the organization's values and culture.

Major Responsibilities and Essential Functions:

• Consistently delivers an exceptional member and team member experience & actively participates in getting to know all members and clients
• Oversee member experience within the gym and lead by example
• Provide and maintain the highest level of customer service to our members through personal actions and development of staff
• Provide effective decision-making regarding customer service issues to provide a positive member experience
• Prospecting, Hiring and Onboarding of Personal Trainers
• Lead team to achieve total fitness experience for all members by walking the gym floor and assisting members when needed
• Ownership GOLD'S STUDIO programs to include understanding of reporting, management, and scheduling
• Responsible for auditing Personal Training Certificates to ensure all are valid
• Responsible for managing member feedback of your gym
• Responsible for ensuring all fitness equipment functions properly and managing down equipment through ticketing system.
• Assist in facilitating and monitor company-wide initiatives
• Ensure facility is clean and operationally sound & assist in organizing weights and ensuring all machines function properly
• Responsible for gym inventory of retail and concessions
• Train and develop Member Experience and/or Frontline team members across all Standard Operating Processes involving member acquisition and onboarding
• Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
• Have business acumen that includes an understanding of the competitive landscape & community around the gym
• Ensure compliance throughout the gym by assisting in timely audits

Qualifications & Requirements:

• Strong customer service skills with proven results
• Excellent communication skills
• Two years of related management experience &/or bachelor's degree in business or related field preferred
• Current personal training certification from an approved accredited instituion.
• Current CPR and AED certification
• Prior experience in Personal Training or Managing Personal Training preferred
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.
• Required to work some occasional late shifts and weekends to meet the needs of the business.
• Current personal training certification from a nationally recognized organization is required.