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Overview
At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business.
As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization.
Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates driven by our vision to inspire people through golf and tennis.
Position Summary
PGA TOUR Superstore’s Sr. Technical Analysts role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Responsibilities
Strategy & Planning
Acquisition & Deployment
Operational Management
Position Requirements
Formal Education & Certification :
Knowledge & Experience :
Personal Attributes
Other Duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex / gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.
Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s / he is being discriminated against should report it immediately to the Human Resources department.
The law and our policies prohibit retaliation against anyone for making such a report.
Last updated : 2024-06-13
Full Time
$51k-63k (estimate)
06/15/2024
09/12/2024
The job skills required for Service desk technician include Customer Service, IT Support, Service Desk, Problem Solving, Active Directory, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
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Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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