Position Information

Hiring Manager:

Vice President

Department:

Investor Communications

Department Overview

The Investor Communications Group supports the Firm’s capital raising efforts across various products, strengthening its relationship with investors and contributing to the overall growth of the Firm. The group is responsible for investor services and acts as the liaison between clients and senior management. The department is also responsible for investor onboarding and is the primary point of contact for investor reporting and ongoing account maintenance. The group collaborates closely with department leadership, business unit heads and the Business Development and Marketing Groups to develop and execute plans in line with business objectives.

Position Responsibilities

The Vice President (or Assistant Vice President) (“VP” or “AVP”) will join the Shareholder Services (“SS”) Team within the Firm's growing Investor Communications (“IC”) Department which serves as a key point of contact to the Firm’s investor base. This role requires a motivated individual with a proactive approach to working with other team members and departments, the ability to manage tight reporting deadlines as well as unparalleled attention to detail.

Responsibilities include but are not limited to:

• Managing a team of three (3) Analysts / Associates who are dedicated to supporting Golub Capital’s first retail product, Golub Capital Private Credit Fund (GCRED)
• Overseeing the processing of new investor subscriptions, routine account maintenance and transfers of interest by the Firm’s third-party transfer agent. This responsibility includes the coordination of communication between internal teams and high net worth individuals / wealth managers / wirehouse operations groups.
• Overseeing day-to-day team management and acting as the primary escalation point for the Team Lead
• Leading strategic initiatives (e.g., wirehouse onboarding, custom reporting requests and subscription platform onboarding), acting as the key relationship contact for electronic onboarding platforms (e.g., iCapital, Subscribe, CAIS) and managing transfer agent responsibilities
• Liaising with internal departments including BDC Fund Accounting, Tax, Compliance, Operations, Treasury and the Investor Partners Group
• Corresponding daily with internal teams on day-to-day and ad-hoc activity
• Facilitating collaboration with Technology Solutions Team to drive system enhancement initiatives to increase efficiency and reduce risks
• Ad-hoc Investor Communications projects

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree required
• 8 years of related experience, ideally at a transfer agent or wirehouse role with exposure to alternative investments
• Experience facing off with wealth managers with focus on retail products a plus
• Must have prior management / people leadership experience
• Proficient in MS Office products, specifically Word and Excel
• Technical skills and financial background a strong plus
• Knowledge of Microsoft Dynamics CRM a plus
• Meticulous attention to detail and accuracy
• Demonstrated ability to meet deliverables, learn quickly and independently and improve processes
• Abide by our work-in-office policy then in effect

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
• Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
• Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
• Investor Data Governance: Follows appropriate policies and procedures to enter and manage investor data, including evaluating issues with investor data and taking appropriate steps to address them and communicating with others regarding investor data governance to ensure accuracy and integrity.
• Investor Management: Handles or manages investor onboarding, reporting and inquiries. Understands how to prepare and check reports, gather subscription-related data from investors (e.g., legal documentation) and answer investor inquiries regarding onboarding, subscriptions and reports.
• Tax and AML Regulatory Compliance: Complies with tax and AML laws and regulations related to due diligence, withholding and reporting. Stays informed of changes to tax law, regulations and legal cases to communicate impact to relevant internal and external stakeholders.
• Innovative Mindset: Leverages a detailed, agile and creative mindset to master processes and responsibilities, as well as drive value-added enhancements, continuous process improvement and proactive learning through new technology, processes and people.

Compensation & Benefits

Compensation will be commensurate with experience. Golub Capital offers a full range of benefits which includes medical, dental, vision and 401(k).

Golub Capital is an Equal Opportunity Employer.