Front Desk Manager

Job Summary:
We are seeking a skilled Front Desk Manager to oversee the daily operations of our front desk area. The ideal candidate will be responsible for managing patient check-ins, scheduling appointments, handling inquiries, and ensuring excellent customer service. As a Front Desk Manager, you will play a crucial role in maintaining a smooth workflow and positive patient experience.

Responsibilities:
- Manage and supervise front desk staff to ensure efficient operations
- Coordinate patient check-ins and check-outs, including verifying insurance information
- Schedule appointments and manage the appointment calendar effectively
- Handle patient inquiries in person, over the phone, and via email
- Maintain cleanliness and organization of the front desk area
- Ensure compliance with HIPAA regulations and maintain patient confidentiality
- Utilize Dentrix and Eaglesoft systems to manage patient records and appointments
- Collaborate with medical staff to address urgent care situations promptly
- Provide administrative support as needed

Qualifications:
- Previous experience as a Dental Receptionist or Medical Receptionist preferred
- Proficiency in using Dentrix, Eaglesoft, or similar practice management software
- Strong knowledge of dental terminology and procedures
- Excellent communication and customer service skills
- Ability to multitask and work efficiently in a fast-paced environment
- Familiarity with HIPAA regulations and patient service best practices

Nice-to-have Skills:
- Experience working in an urgent care setting
- Knowledge of administrative tasks related to healthcare facilities

Join our team as a Front Desk Manager and be part of a dynamic healthcare environment where your skills will make a difference in patient care. Apply now to contribute to our mission of providing exceptional service to our patients.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 38 per week

Benefits:

• Employee discount
• Opportunities for advancement

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 1 year (Required)
• Dental terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Language:

• English and Spanish (Preferred)

Ability to Commute:

• Pembroke Pines, FL 33024 (Required)

Ability to Relocate:

• Pembroke Pines, FL 33024: Relocate before starting work (Required)

Work Location: In person