Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, shoes and activewear.

As a Chargebacks Specialist, you will be responsible for monitoring daily chargeback operations, including investigating deductions related but not limited to shortages, damages, non-compliance, etc. While leveraging extensive problem-solving and analytical thinking to meet department goals and deadlines. You will ensure appropriate credits are issued, and chargeback deductions are reconciled so that contractual obligations are met.

This includes business activities and operations assigned by the Senior AR Manager. Perform and manage missed invoices and ensure timely payment processing. Communicate with customers and sales representatives positively and proactively. Apply principles of accounting to maintain financial data related to Accounts Receivable, collections, and general accounting by performing the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Primary point of contact for customers & sales team/CS ensuring their inquiries and requests are addressed in a timely manner.
• Responsible for processing and reconciling customer disputes, posting chargeback credit, maintaining documentation of chargebacks, and updating notes
• Communicate with internal teams to research claims to determine validity of deductions.
• Analyze chargeback for compliance against customer agreement.
• Reconcile terms deductions against related credit memos while reporting on deduction discrepancies.
• Research deductions related to prompt pay discounts, sales tracing fees and administrative fees to determine validity based negotiated contract agreements
• Investigate payment deductions related to overages, shortages and damages
• Initiate actions on Unauthorized Deductions to include repayment from customers as applicable and/or the reclassification when appropriate.
• Initiate actions on Authorized Deductions and clear deductions in compliance of office policy and procedures
• Work closely with various levels of Sales to resolve overdue invoices, deduction and recommend further action required for all delinquent accounts
• Work closely with Cash Applications as needed to ensure payments are appropriately applied.
• Prepare reports and statistical data and information pertaining to collection activities to report to management
• Review analysis of customer aging to plan and determine appropriate action when collecting customer past due balances.
• Document and submit for approval small balances and bad debt adjustments.
• Maintain credit files and related records in accordance with company practices and regulatory requirements.
• Provide outside auditors with the requested information related to Accounts Receivable and customer account balances.
• Assist with special projects and cross train in other areas of the department.
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.

• This position requires a pro-active, problem-solving individual who can manage a varied workload with constantly changing priorities.
• The individual must be detail oriented, accurate, well organized and able to work effectively under pressure.
• Must have excellent listening, verbal and written communication skills.
• Must be able to meet expectations of the position with minimal guidance or supervision.

• 4-year degree and/or College level accounting coursework or comparable work experience is required.
• A minimum of 3 years Accounts Receivable experience with Full Cycle AR
• Deductions and recoupment with big box retailers highly desirable 
• Strong computerized Accounts Receivable skills and intermediate spreadsheet and word processing skills are required.

Please note that this role requires to be onsite four days a week.

Good American participate in company-wide initiatives to advance social and environmental performance, such as sustainability training, DEI training, volunteering, or participation in internal committees.

WE ARE B CORP CERTIFIED!!!

As our business has grown so has our responsibility to our community, our planet and our business. Being B Corp certified means we will continue to put people and planet up there with profit.