Essential Duties and Responsibilities:

The role of the CalAim Community Supports Coordinator is integral to the effective functioning of Good Samaritan Shelter's system of care. As an interdisciplinary and highly hands-on position, this staff-supporting role holds primary responsibility for coordinating CenCal Health clients' services throughout Good Samaritan Shelter’s programming. The ideal candidate will bring strong administrative skills, coupled with a comprehensive understanding of community resources.

In this key position, the Community Supports Coordinator will serve as the primary contact for staff engaged in providing Housing, Respite, Recuperative Care, Day Habilitation, and Sobering Center support services at Good Samaritan Shelter. The primary focus of the role is to analyze reports, compile workflows, and offer dedicated support to ensure billing and documentation standards are consistently met. This involves meticulous monitoring and assistance in maintaining accurate staff documentation, especially as they deliver essential housing navigation and retention services to the unhoused and recently unhoused population.

The successful candidate will play a crucial role in streamlining processes, fostering effective communication, and ensuring that the highest standards of service are consistently delivered to those in need. This is a challenging yet rewarding opportunity for an individual with a passion for making a positive impact within the community

• Reviews data and forms for potential members to verify eligibility for enrollment in the Community Supports program (CS) and completes referral process when necessary
• Responsible for supporting case management staff who are coordinating with individuals and/or entities to ensure a seamless experience for the member and non-duplication of services
• Oversee provision of Community Supports services, including the completion of client referrals, assessments, individualized care plans provide training, and support staff with educational and community resources
• Ensure that all aspects of a client’s services under Community Supports are documented by case managers in a timely and thorough manner including:
• Knowledge of Cencal Health Community Support (CS) qualifiers, Forms (Referral, Comprehensive Assessment, IHSP) for Housing, Respite, Recuperative Care, Day Habilitation, and Sobering Center support services at Good Samaritan Shelter.
• Documenting level of engagement such as frequency and duration of encounters.
• Documenting evaluative client case details which factor into decisions made to referral clients to alternative resource
• Communicate and collaborate with providers and care teams, regarding the members' progress and care needs
• Identify, coordinate, and follow-up on member referrals to ensure continuity of care, and member needs are being met
• Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family
• Investigate and direct member inquiries or complaints to appropriate staff members and follows up to ensure satisfactory resolution
• Follow established policies to enroll and disenroll members
• Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance and food assistance
• Accountable for completing and submitting work orders, procuring necessary supplies, and maintaining the facility in good condition.
• Internally liaison with other departments, including finance, operations, data, and other program team
• Responsible for attending staff meetings, ensuring timely completion of training, and accurately completing timecards.
• Perform related duties as assigned by the supervisor.
• Maintain compliance with all company policies and procedures.

Education and/or Work Experience Requirements:

This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.

• High school diploma or equivalent.
• A minimum of 3 years of non-profit or related experience is strongly preferred; ·
• Bachelor's Degree in Psychology, Social Work, Human Services or a comparable combination of education/work-related is preferred
• Experience in a social service setting with working knowledge of case management systems and planning techniques;
• Knowledge of mental health resources, programs, and the Continuum of Care for justice-involved persons, including Behavioral Wellness and Community based Organizations in Santa Barbara County, is preferred.
• Experience working with individuals and families with mental health and/or legal issues;
• Knowledge of mental health, drug and alcohol treatment, homelessness and housing resources, programs, and the Continuum of Care in Santa Barbara County, is preferred.
• Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
• Proficiency in Google Suite (Mail, Docs, Sheets, Calendar).

Required Qualifications:

Employment Eligibility Verification:

• Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.

Negative Tuberculosis Test:

• Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.

Background Screening:

• Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.

Pre-Employment Drug Screening:

• Must pass a pre-employment drug screening to ensure a drug-free workplace. A negative drug test result is required.

Driving Skills:

• Possess strong driving skills and have a valid driver's license.
• Driving is an essential function of the position, and a clean driving record may be required.
• Must possess a valid California driver's license or obtain one before the start of employment.

Insurance Coverage:

• Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.

Personal Insurance Coverage:

• Must have personal insurance coverage that meets the requirements set by the employer.
• This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the position.
• The coverage must be valid and maintained throughout the employment period.

Benefits:

Full-Time Benefits:

• Health Insurance
• Dental, Vision, and Life Insurance
• 401k Matching
• Paid Time Off (PTO)
• Paid Holidays and Floater Day
• Employee Assistance Program
• Gym Membership Discount
• Tuition Reimbursement
• Working Advantage

Part-Time Benefits:

• 401k Matching
• Paid Time Off (PTO)
• Employee Assistance Program
• Gym Membership Discount
• Working Advantage

Please note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.

Work Environment:

The work environment for homeless services with clients experiencing substance abuse or mental illness is characterized by a commitment to creating a safe, supportive, and non-judgmental atmosphere. It is crucial to establish a secure environment that prioritizes the well-being of both staff and clients. The work is often carried out through a multidisciplinary team approach, involving professionals from various fields who collaborate to provide comprehensive support. Crisis management protocols and resources should be readily available to address emergencies related to substance abuse or mental health. Ongoing training and professional development opportunities equip staff with the necessary skills to effectively engage with clients and address their complex needs. Additionally, the work environment should prioritize staff self-care and support, recognizing the potential challenges and providing resources for their well-being. Confidentiality and privacy of client information are paramount, ensuring trust and maintaining ethical standards. By fostering an inclusive and empathetic work environment, homeless services can effectively support clients on their path to recovery and stability.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs.
• Proficiency in using hands and fingers to perform tasks such as typing, writing, handling paperwork, operating equipment, and assisting residents with daily needs.
• Sufficient vision and hearing capabilities to observe and respond to the environment, communicate with residents and colleagues, and maintain a safe working environment.

Mental Requirements:

The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.

• Emotional resilience to cope with challenging situations and provide support to individuals facing difficult circumstances.
• The nature of working with individuals experiencing homelessness can be emotionally draining. Staff must be aware of the signs of compassion fatigue and have strategies in place to manage their own self-care and prevent burnout.
• Establishing and maintaining appropriate boundaries is crucial when working with vulnerable populations. Staff should be able to prioritize self-care, set limits on their emotional involvement, and practice self-reflection to prevent personal emotional strain.
• Serving a diverse population with various cultural backgrounds and identities. Staff should have a strong commitment to cultural sensitivity, respect for diversity, and the ability to communicate effectively with individuals from different backgrounds.

The Good Samaritan Shelter is a non-profit, community-based organization that relies on all members of staff to work together to serve the community and clients. At times, you may be asked to take on additional tasks outside of your usual responsibilities as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skills, and ability required.

Job Type: Full-time

Pay: $29.00 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person