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Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and talented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential.
We are looking for a Full-Time, Marine Service Advisor to help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Service Department at our SML and Blackwater Marinas.
Job Summary:
Marine Service Advisors will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring out customers receive prompt, courteous and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats.
Duties/Responsibilities:
· Communicate with customers in a professional manner to gather all information necessary to create an accurate estimate.
· Consult and sell services that are applicable to the type of boat and customer’s needs.
· Provide customers with a schedule of work, updates, and any changes that may occur.
· Coordinate with customers on transportation of their boat.
· Finalize and invoice work orders.
· Ensure each customer has a positive service experience.
· Spend quality time building a relationship with the customer.
· Follow up after work is complete.
· Other duties as needed.
Qualifications:
· 2 years of Marine Service Writer experience, preferred
· Strong customer service skills, in-person and over the phone.
· Possesses a high degree of organizational skills.
· Ability to create and execute a plan and to react effectively to unexpected situations.
· Ability to work under pressure in a fast-paced environment.
· Ability to communicate efficiently and effectively.
· Thrives in a team environment.
· Strong computer skills.
· Must have superior selling skills and knowledge of how to cross-sell products and services.
· Problem solving skills.
· Marine parts and services knowledge is a must.
· Experience with Lightspeed EVO, preferred.
Education:
· Associates degree in business or 2 years of customer service management experience.
· Valid Driver’s License, required.
· Boater’s license, a plus.
Salary:
$20.00-$25.00 Base, based on experience. Full-time, Year Round.
Schedule:
· Monday-Friday Weekends. (5 days per week)
· Monday-Friday in off-peak season
· Flexible Schedule
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
Day range:
Shift:
Ability to Relocate:
Work Location: In person
Full Time
$65k-90k (estimate)
05/28/2024
09/24/2024
The job skills required for Service Advisor include Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Advisor. Select any job title you are interested in and start to search job requirements.