36 TECHNICAL SERVICE MANAGER - Remote Jobs in Los Angeles, CA
Goodman Air Conditioning & Heating is Hiring a Remote TECHNICAL SERVICE MANAGER - Remote
TECHNICAL SERVICE MANAGER
Job Family
GBU
FLSA Designation
Exempt
Last Updated
2016
Position Summary
The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.
Position Responsibilities
May include;
- Provide support for dealers/contractors to resolve technical issues
- Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
- Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
- Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
- Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions
- Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
- Produce training materials for sessions
- Produce materials and conduct installation and service training sessions
- Responsible for a high quality, cost-efficient and on time service operation (internal and external)
- Ensure the availability and quality of communications with our customers
- Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company
- Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes
- Participate in additional projects/activities to support ongoing business needs
R1P6 / C1P6
Job Code
30054 / 33062 - Canada
Job Title
Technical Service Manager
External Match
CUT000P3
Nature and Scope
- Works within knowledge
- Provides guidance to internal and external customers
- Formal Product Training – effectively train / educate customers on our products
- Strong HVAC technical knowledge, operating systems, mechanical and electrical ability
- Excellent customer service, relationship management and interpersonal skills
- Proficiency in MS Outlook, Word, Excel and PowerPoint
- Must have excellent communication skills both written and verbal and HVAC technical acumen
- High level of attention to detail and problem solving skills
- Excellent organizational, time management and project management skills
- Ability to apply good judgement, strong work ethics and integrity on the job
- Highly self-motivated and directed with the ability to work in a fast moving environment
- 5 years
- High School Diploma or GED equivalent
- HVAC training/certification required
No
Physical Requirements / Working Environment
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Travel is required – up to 30%
Pay Range - $90,000.00 to $113,000.00
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Job Summary
Full Time
$125k-159k (estimate)
06/13/2024
06/30/2024
The job skills required for TECHNICAL SERVICE MANAGER - Remote include Project Management, Customer Service, Technical Support, Problem Solving, Analysis, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a TECHNICAL SERVICE MANAGER - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by TECHNICAL SERVICE MANAGER - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for TECHNICAL SERVICE MANAGER - Remote positions, which can be used as a reference in future career path planning. As a TECHNICAL SERVICE MANAGER - Remote, it can be promoted into senior positions as a Technical Customer Support Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary TECHNICAL SERVICE MANAGER - Remote. You can explore the career advancement for a TECHNICAL SERVICE MANAGER - Remote below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Manager job description and responsibilities
They lead a team of technical service engineers, specialists, and other staff.
03/30/2022: Augusta, GA
Lead and support information technology teams to ensure optimal performance of IT systems and ultimate client satisfaction.
03/28/2022: Augusta, GA
Establishing the resources required for projects and presenting findings to upper management.
03/11/2022: Port Arthur, TX
Scheduling upgrades and replacements of software and hardware.
03/10/2022: Dallas, TX
Keeping abreast of developments in the technological and management sectors.
03/29/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Manager jobs
Bachelor’s degree in computer science, IT, computer engineering, or similar.
04/19/2022: Yakima, WA
Microsoft, Linux, or Cisco CCNA Certification is preferred.
03/12/2022: Chico, CA
At least 3 years experience in project management or as a technical analyst.
04/11/2022: Utica, NY
Step 3: View the best colleges and universities for Technical Service Manager.
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