135 TECHNICAL SERVICE MANAGER Jobs in Livonia, MI
Goodman Air Conditioning & Heating is Hiring a TECHNICAL SERVICE MANAGER Near Livonia, MI
- Provide support for dealers/contractors to resolve technical issues
- Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
- Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
- Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
- Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions
- Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
- Produce training materials for sessions
- Produce materials and conduct installation and service training sessions
- Responsible for a high quality, cost-efficient and on time service operation (internal and external)
- Ensure the availability and quality of communications with our customers
- Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company
- Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes
- Participate in additional projects/activities to support ongoing business needs
- Applies practical knowledge of job area typically obtained through advanced education and work experience
- Encouraged to seek continuous improvements
- Performs a range of mainly straightforward assignments
- Works independently with general supervision
- Problems faced are difficult but not typically complex
- Excellent communication and interpersonal skills to interact effectively with diverse client group
- Ability to troubleshoot in-depth service issues
- Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures
- Ability to write reports, business correspondence, and procedure manuals
- Ability to read and edit technical drawings/prints
- Ability to effectively present information and respond to questions from management, and customers
- Ability to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly
- Ability to anticipate and solve practical problems and resolve issues
- Self-starter with the ability to work both independently and within a team
- Ability to effectively communicate ideas and properly describe problems and solutions
- Ability to effectively handle multiple tasks, time management, and prioritization skills
- Well-developed planning, organization, analytical, and decision-making skills
- Proficient computer skills, such as Excel and PowerPoint, Word (MS Office)
- Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills
- Ability to apply good judgment, strong work ethic, and integrity on the job
EducationHigh School Diploma or GED Equivalent
Vocational Certification / HVAC Technical Training
Physical Requirements/Work Environment
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Required regularly to sit, talk, and listen
- Required to stand, walk, use hands to pick up, handle or feel and reach with arms
- Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary
- Must be able to travel on business occasionally or work beyond normal work hours as necessary
- Must be able to lift boxes and/or equipment of up to 30 pounds
- Working Conditions –noise level in the work environment is usually quiet to moderate
Job Summary
Full Time
$101k-132k (estimate)
06/19/2024
07/28/2024
The job skills required for TECHNICAL SERVICE MANAGER include Technical Support, Problem Solving, Planning, Analysis, PowerPoint, Continuous Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a TECHNICAL SERVICE MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by TECHNICAL SERVICE MANAGER. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for TECHNICAL SERVICE MANAGER positions, which can be used as a reference in future career path planning. As a TECHNICAL SERVICE MANAGER, it can be promoted into senior positions as a Technical Customer Support Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary TECHNICAL SERVICE MANAGER. You can explore the career advancement for a TECHNICAL SERVICE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Manager job description and responsibilities
They lead a team of technical service engineers, specialists, and other staff.
03/30/2022: Augusta, GA
Lead and support information technology teams to ensure optimal performance of IT systems and ultimate client satisfaction.
03/28/2022: Augusta, GA
Establishing the resources required for projects and presenting findings to upper management.
03/11/2022: Port Arthur, TX
Scheduling upgrades and replacements of software and hardware.
03/10/2022: Dallas, TX
Keeping abreast of developments in the technological and management sectors.
03/29/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Manager jobs
Bachelor’s degree in computer science, IT, computer engineering, or similar.
04/19/2022: Yakima, WA
Microsoft, Linux, or Cisco CCNA Certification is preferred.
03/12/2022: Chico, CA
At least 3 years experience in project management or as a technical analyst.
04/11/2022: Utica, NY
Step 3: View the best colleges and universities for Technical Service Manager.
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