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During its 55-year history Goodway Technologies employs a highly motivated workforce that develops and markets revolutionary industrial maintenance solutions to companies in the commercial HVAC, manufacturing, power generation, and other industrial applications all over the world.
We are seeking a highly organized and technically adept individual to join our team as a Technical Customer Support Representative. In this role, you will be responsible for handling technical calls, providing troubleshooting assistance, managing Return Merchandise Authorizations (RMAs), and delivering exceptional customer service. The ideal candidate will possess strong organizational skills, phone experience, and mechanical-technical aptitude.
Responsibilities:
Technical Support:
RMA Management:
Mechanical Technical Aptitude:
Customer Interaction:
Organization:
Requirements:
Compensation : Competitive salary plus quarterly bonuses based on performance.
Benefits: Goodway Technologies offers excellent benefits to full-time eligible employees including paid holidays, paid time off, paid sick leave, health, dental and vision insurance, long-term disability, life insurance, and 401 K plan. Employees stay updated through company meetings, and we enjoy our vibrant culture through team building and social events held throughout the year.
If you're a smart, experienced, team-oriented individual with a background of customer/sales support in a manufacturing industry, who seeks a challenge in an entrepreneurial environment, then apply for our Technical Customer Support Representative position today and take advantage of this fantastic opportunity to work with a leader in the industry.
Goodway Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Full Time
$46k-61k (estimate)
06/25/2024
07/11/2024
goodway.com
PALOS HEIGHTS, IL
50 - 100
1966
Private
DAIVA BARCIENE
$10M - $50M
Wholesale