Job Details
Level
Experienced
Job Location
5285 7400 Scott Hamilton - Little Rock, AR
Position Type
Full Time
Salary Range
$16.50 - $16.50 Hourly
Job Shift
Day
RECEPTIONIST
GENERAL DESCRIPTION OF POSITION
Serves as Goodwill's first point of contact for corporate office visitors and callers. Responsible for
answering/routing all incoming calls, greeting visitors, and referring to appropriate staff or department
in a friendly and professional manner. Ensures employee, visitor and facility situations are
appropriately and promptly addressed.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE)
culture, Values, and Mission in everything you do and every interaction you have with co-workers,
clients, customers and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Answer phones in a timely manner. Route calls to appropriate personnel. Screen calls for CEO,
CFO, VP's and Directors. Communicate with visitors/guests with diplomacy and tact remaining
professional at all times. This duty is performed daily, about 50% of the time.
2. Greet visitors/guests, ascertain business, direct to proper location/personnel. Communicate with
visitors/guests with diplomacy and tact remaining professional at all times and firm when necessary.
This duty is performed daily, about 20% of the time.
3. Prepare documents and reports (Word & Excel) as directed. This duty is performed daily, about 15%
of the time. This duty is performed daily, about 15% of the time.
4. Maintain employee in/out log; maintain visitor sign-in log; issue visitor badges for the location
assigned. This duty is performed daily, about 5% of the time.
5. Miscellaneous duties as assigned to include sign for deliveries and inform recipient; hand address
employee Birthday Cards monthly for Executive signature and prepare for mailing. This duty is
performed daily, about 10% of the time.
6. Coordinates scheduling for back-up switchboard relief; advises supervisor concerning scheduling
conflicts and assistance required. This duty is performed as needed.
7. Perform any other related duties as required or assigned
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g.
data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience
and/or training, or equivalent combination of education and experience.