Job Details
Level
Management
Job Location
5285 7400 Scott Hamilton - Little Rock, AR
Position Type
Full Time
Education Level
4 Year Degree
Salary Range
$51,500.00 - $51,500.00 Salary/year
Travel Percentage
Up to 25%
Job Shift
Day
Job Category
Nonprofit - Social Services
REENTRY SERVICES MANAGER
GENERAL DESCRIPTION OF POSITION
This position's primary responsibility is to manage the operations of the reentry programs which assists people with past incarceration and other disadvantages in becoming self-sufficient by providing leading edge services that create pathways to success. To fulfill this, the Reentry Manager will oversee the day-to-day operations for the reentry and TEO programs while developing service and resource partnerships and employment opportunities in the community.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Hires, trains and manages program staff responsible for the daily operation of reentry activities and is responsible for the consistent programmatic operation of transitional employment, mission supports, job placement, and business outreach as it pertains to reentry services across the agency. This duty is performed daily, about 25% of the time.
2. Supports department leadership in developing staff goals and program goals and objectives that support the attainment of those goals set forth in the organization's strategic plan. This duty is performed daily, about 20% of the time.
3. Serves as liaison to community leaders and service organizations, government agencies, and business partners for the purpose of 1) identifying barriers and threats to successful reentry experiences, 2) developing the necessary support services and resources for persons served in reentry programs at Goodwill, and 3) establishing relationships with second chance employers to create career pathways for program graduates. This duty is performed weekly, about 5% of the time.
4. Develops relationships with state and federal governmental agencies to develop clear and definitive transition pathways for individuals preparing to exit incarceration and engage in community reintegration. This duty is performed weekly, about 15% of the time.
5. Supervises the design and facilitation of educational and training programs for staff and persons served, as determined from data collection, needs assessments, program surveys, etc. Assumes responsibility for staff knowledge of and adherence to client privacy rights and HIPAA requirements. This duty is performed daily, about 10% of the time.
6. Provides monthly progress reports to supervisor for each reentry program and service, including activities specific to grant programs, employer partnerships, and staffing. Recommends actions necessary to improve performance outcomes and develop staff in the profession. This duty is
performed monthly, about 10% of the time.
7. Perform any other related duties as required or assigned.
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 5 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Bachelor's degree
SOFTWARE SKILLS REQUIRED
Intermediate: Spreadsheet, Word Processing/Typing
ADDITIONAL INFORMATION

• 5 years' experience in public service or human resources.
• Bachelor's degree in Business, Public Administration, Communications, Criminology, or any related field.
• Master's degree preferred (MBA, MPA, MPP, MSW, or MA/MS in related field.
• Bilingual a plus.
• Willingness to learn and respect the needs of persons with mental illness, disabilities, past incarceration and/or other barriers to employment.
• Knowledge of client privacy rights and HIPAA requirements and adherence to them.
• Ability to provide vocational counseling, build self-esteem, access resources, and network.
• Awareness of the need for confidentiality, professional ethics and code of conduct.
• Ability to travel within Goodwill's designated region as required.
• Demonstrated ability to effectively present information and respond to questions from employers, clients, supervisors, and the general public.