Purpose or General Objective:

To supervise a team of Retail Production Employees, holding them accountable to meet GICMH production standards and agency policies and procedures.

Essential Duties:

• Continually serve as a positive role model for all associates, participants, and customers working with Goodwill.
  • Appropriate and professional communication, appearance, and behavior.
  • Comply with and enforce all agency policies and procedures.
  • Provide a high level of customer service to internal and external customers.
• Oversee shipping and receiving between locations within appropriate timelines.
• Ensure outgoing items and merchandise are prepared and properly labeled (carts, hangers, waste).
• Ensure all completed and required items and information are forwarded to headquarters.
• Maintain open communication with the plant regarding any shipment concerns and/or requests.
• Continually support and work cooperatively with all members of retail and upper management as well as all other departments within GICMH.
• Continually support and work cooperatively with Human Resources on the timely and accurate handling of processes, including but not limited to:
• Recruit, hire, and train to ensure you have a functional, cohesive staff.
• Performance Appraisals
• Maintain updated associate and participant files
• Corrective Actions
• Attendance tracking
• Accident reporting
• Responsible for periodic inventory of product & supplies, as scheduled.
• Responsible for periodic Safety Training and Drills.
• Responsible for good housekeeping, including auditing of 5-Minute drills.
• Provide complete and accurate information on all required items to be forwarded to corporate headquarters
• Individual production tracking
• Department production tracking
• Availability to meet operational needs.
• Ability to work flexible hours and holidays as needed
• Ability to attend all scheduled retail training and meetings and provide own transportation and adequate insurance for such. Must maintain a valid driver’s license and driving record acceptable to Goodwill’s liability insurance provider.

Additional Duties:

• Maintain a safe environment for all employees, participants, and customers.
• Other duties as assigned by the District Manager, Retail Director, or Sr. Vice President of Retail Sales/Donated Goods.

Results Expected:

• Ability to work productively without close supervision.
• Maintain confidentiality of participants, associates, and agency information.
• Exceed production goals to support the retail store in achieving sales budgets.