Goodwill Industries of Hawaii, Inc.

Job Description

Job Title: Program Coordinator 

Division: Mission Services

Department: Workforce Development 

Reports To: Director of Workforce Development

FLSA Status: Exempt

Reviewed By: Human Resources

SUMMARY

Supervises and coordinates activities of designated program to assure the program meets all applicable requirements and contract goals. Directly supervises designated program and staff. May additionally, provide safety and office oversight to other staff which may include joint office locations that share space.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assigns caseloads and related duties. Coordinates activities of staff in providing employment and case management services to assist program participants in obtaining gainful employment.

Assists program staff through individual and group meetings in analyzing case problems and in meeting the goals of the program.

Reviews case records and evaluates performance of staff members and recommends indicated action.

Assures that all aspects of the program's contractual requirements are met.

Counsels participants individually or in groups on planned or as needed basis and in emergencies.

Trains new employees in areas such as agency policy, department procedures, contract scope of services and agency or government regulations.

Provides in-service training for experienced workers in areas such as new policies, procedures, and regulations.

Represents agency in community, interagency activities and with funding sources. 

Conducts or directs staff development programs.

Plans, develops and oversees the implementation of program workshops.

Attends funder and agency supervisors meetings and trainings.

Conducts monthly and quarterly audits of program caseload as prescribed by agency and program policy for quality assurance purposes.

Responsible for gathering data from staff on a monthly and quarterly basis as it relates to agency and program policy and procedure for reporting purposes. Verifies that data is correct and submits reports to supervisor and funder.

Responsible for accessibility reports, outcome measurement reports, and meeting CARF accreditation standards.

Monitors weekly intakes and caseload assignment to stay within acceptable caseload ranges.

Supports the Mission teams during VITA Tax Season to include guidance to staff and stakeholders about access to free tax services to program participants and the community. 

Ensures Director is briefed and advised of program and staffing issues and concerns.

Monitors budget to stay within program guidelines.

Completes participant, employer and funder satisfaction surveys on a quarterly basis.

Completes administrative actions pertaining to participant files such as closures, transfers and sanctions.

Provides experienced and competent leadership in carrying out the policies and procedures of the agency and the program through interagency and interoffice teamwork.

Provides a community resource listing to staff in order to facilitate their success in servicing program participants.

Understands and supports implementation of concepts related to self-determination for consumer.

Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. Complies with all safety standards.

Responsible for awareness of and adherence to all company and safety policies and procedures.

Follows state policies and procedures as specified in contract.

Ensures that client confidentiality is maintained in accordance with contract, State, and Federal law including HIPAA.

SUPERVISORY RESPONSIBILITIES

This position directly supervises program staff. This position is responsible for the overall direction, coordination, and evaluation of designated units. This position provides supervisory oversight to the designated program. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, makes recommendations for hire, and training employees; educating staff on contract and goals of the program; maintaining compliance with Goodwill's policies and philosophy; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or equivalency with no less than four years related experience in social work, human services, counseling, assessments, goal planning, job development, customer service or conflict resolution; or equivalent combination of experience and education. Two to four years Supervisory experienced required. 

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

CPR Certification may be required as delegated by management.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.