Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job SummaryThe Community Integration Manager provides leadership for the Community Integration Program which will include Longer Term Community Supports (LTCS), Day Supports (DS), Community Navigation (CN), and Medicaid, serving as primary contact with the Managing Care Organization and ensuring that funding requirements and services are met. Additionally, you will be serving on boards and committees representing Goodwill, advocating, giving input and voting on key changes or structure that affect Goodwill and their participants. You will be providing leadership to the Transportation Team and vehicles. You will be providing leadership to the Safety Committee. You will provide leadership to Housekeeping. You will be responsible for creating and oversight of plans through Medicaid as we serve as the clinical home for some of our participants. You will be training staff on required skills and certifications. You must maintain all credentialing required.
Essential Responsibilities:

• Participant management including interviewing prospective participants to assess participant eligibility/ fit for program(s), obtaining records/authorizations, attending meetings and maintaining constant communication with agencies/caregivers, and completing and reviewing case notes and assessments.
• Writing plans for participants that serve as the clinical home, coordinate health care, psychological evaluations, and yearly health checks.
• Maintaining and administering all files, file audits and review processes, ensuring all accreditation, program and grant guidelines are being adhered to.
• Coordinating presenters from Goodwill, outside agencies and businesses to provide independent living, job, soft skills, health, finance and employment retention skills related to participants.
• Creating and preparing reports on participant progress and goals, and providing reports to management/ grant funder/ partner agencies as needed.
• Coordinating and facilitating compliance required training, certifications and annual recertifications.
• Coordinating all aspects of transportation for Community Integration participants including designing transportation routes, coordinating and conducting driver training and safety checks (identifying any current or potential mechanical issues) of vans to ensure the safety of all participants, managing vendor relationships and gas cards, and conducting regular meetings with van drivers.
• Overseeing regular maintenance of company vans, including regular inspections and renewals.
• Managing housekeeping staff, including scheduling, training on equipment, and obtaining updated SDS sheets and inventory/supplies as needed.
• Managing program budget to ensure that staffing and other costs are maintained at the appropriate levels, making recommendations with regard to budget and providing information/reports to management.
• Ensuring that all terms for partners, funding and accreditation agencies are met during the initial set-up and ongoing operation of the department/ program, including billing.
• Creating SOPs and other instruction materials, graduation materials, presentation information, event flyers and invitations, etc.
• Serve on boards, committees and councils representing Goodwill and our participants
• Obtaining required certifications and coordinating external required trainings for staff that is not offered by an expert in house (NCI, Mental Health First Aid, NC SNAP, PCP, AlphaNC, NC Tracks, NCID, NPPS, Pro Auth, Provider Connect, IRIS)
• Lead safety teams and committee(s) to ensure all safety protocols and requirements are being met on-site, including those required by partners and CARF accreditation, emergency and evacuation plans are in place, and appropriate safety kits are available
• Coordinate meetings and minutes for safety committee and Clients Right Committee.
• Identify and schedule maintenance needs and complete all requests as necessary with approved vendors.
• Attend job fairs, resource fairs, and community events, provide orientations and tours, plan field trips/activities and present at program events, where needed.
• Purchase supplies and manages club accounts and users, as needed.
• Partnering with Marketing Department to publicize new programs, create information about existing programs, etc.
• Responsible for all Clients Rights Committee requirements.
• Monitoring, interpreting and understanding Medicaid or MCO implementation of regulation changes

Education:
Bachelors Degree required.
Qualifications:

• 3 or more years of management experience over similar programs with a similar program population, strongly preferred.
• Ability to become a Qualified Professional or current Qualified Professional designation.
• Must have current certification in CPR, First Aid, and Personal Intervention, or willingness and ability to be certified.
• Strong organizational skills and attention to detail, required.
• Strong Microsoft Word, Outlook skills required
• Microsoft Excel, Powerpoint strongly preferred.
• Clear, professional written and verbal communication skills.
• Bilingual in English and Spanish or American Sign Language (ASL), a plus.
• Usage and implementation of AI software to bridge communication gap, a plus
• Knowledge of Intellectual and Development Disability (IDD) speech and lingo, a plus

EOE m/f/vets/disability
Goodwill Industries of Northwest NC Inc