Summary:

This position is responsible for providing computer skills training and support functions related to computer applications and computer hardware. Responsibilities include, but are not limited to, classroom instruction and training in computer skills, developing curriculum to address participant and program needs, and continued enhancement and review of existing technology classes.

Essential Duties and Responsibilities:

All job functions are to be performed following safety guidelines and regulations

• Works with the Career Resources Manager to develop classes in response to demonstrated needs.
• Conduct research to determine appropriate and affordable instructional materials for various student populations. 
• Display confidence and tact and maintain optimal learning environment for individuals with differing personalities, learning styles, modalities, and levels of expertise.
• Initiate array of tasks associated with the operation of the computer skills training program.
• Manage and prioritize multiple projects.
• Conduct classes by prioritizing participants needs, (Rescheduling or canceling classes only when absolutely necessary, tailoring instructions to the level of the student, working with other departmental staff, etc.)
• Monitor supply of instructional materials and maintain an adequate inventory of supplies. Request supplies as needed.
• Maintain records and prepare reports as directed by supervisor including, but not limited to: attendance, student progress, case notes, customer satisfaction, and software applications.
• Provide excellent customer service to both external and internal customers.
• Must have patience and work with enthusiasm.
• Effectively market Computer Skills training services.
• Teach individuals at all levels of experience from beginning to advanced computer skills.
• Design and implement performance-based handouts/materials.
• Demonstrate professional conduct and good work habits.
• Enter participant attendance into the database, and update records as needed.
• Report recommendations to other team members and obtain feedback.
• Establish professional relationships with participants and their supports to ensure continuous progress.
• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others”
• Attend job fairs and community events as needed. 
• Perform other related duties as assigned.

Supervisory Responsibilities: None

Education and/or Experience: 

Two years of college with the demonstrated technical expertise with PCs and software. 

• Experience in classroom instruction or experience in training groups of people preferred.
• Must have experience with Windows operating system.
• Must be highly proficient in Microsoft Office and able to pass NorthStar Assessment
• Must keep up with current computer advancements, uses and changes with the intent of training others. 

 Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have exemplary personal communication skills.
• Must have excellent time management skills.
• Ability to prioritize and stay on task.
• Must be able to use word-processing, spreadsheets, databases, calendar, web browser, and electronic mail to enter, retrieve, manipulate, and modify data; create documents, organize electronic files, and provide reports.
• Must be able to professionally conduct formal class instruction (virtual and in-person) for both internal customers and external participants.
• Must be able to provide guidance, assistance, and feedback to participants in a group or individual setting.
• Ability to interpret and explain a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have a strong interpersonal, collaborative, and problem-solving skills. 
• Must be highly organized, self-motivated, and detail-oriented 
• Ability to work independently, with others, and as part of a team.
• Must have valid Texas driver’s license, proof of liability, and good driving record to obtain auto insurance coverage
• Ability to travel and drive inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle. 

Work Environment:

The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

There are no unusual environment characteristics associated with performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.